Pioneer Customer Support

Discussion in 'Plasma TVs Forum' started by x2srj, Apr 30, 2007.

  1. x2srj

    x2srj
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    Hi,

    Has anyone ever experienced Pioneer's Customer Support?

    I've reported a fault with my TV 3 weeks out of warranty and explained my concern as just being 3 weeks out of warranty and the fault of what looks like a cm square of greenish coloured pixals flashing (see them more on a dark screen up close)

    Any how Pioneer have not promised to help but will send out an Pioneer Engineer but this will cost me £130 for them to come to my house; the guy informed me this would would be the case if the TV was still under warranty as the Pioneer Engineer needs to cover his costs....

    Is this right or are Pioneer just being AR5E's?

    thanks
     
  2. gaz2810i

    gaz2810i
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    no this is correct and seems to be the case with all manufacturers. I you take it to a workshop they also charge but this seems to be covered by warrenty. I had to pay 150 to Hitachi engineers in warrenty.
     
  3. x2srj

    x2srj
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    But did you get your £150 back from Hitachi?
     
  4. gaz2810i

    gaz2810i
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    Sorry but no.
     
  5. pjskel

    pjskel
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    Your contract is with the dealer whom you bought the item from, not the manufacturers.
    If the dealer wants money to repair or look at it, have a copy of the Sale Of Goods Act printed out and with you - remind them they are your rights as a consumer, and theirs as a supplier.
    Shirking them will result in a trip to the local Small Claims Court.
    That should be you sorted.
     
  6. x2srj

    x2srj
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    Cheers...

    I spoke to someone else at Pioneer this morning and he was a lot more helpful. The guy I spoke to previous I have since found out is constantly an ar5e
     

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