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Pioneer 43XDE (again)

Discussion in 'Plasma TVs' started by lexiloo, Jul 11, 2005.

  1. lexiloo

    lexiloo
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    I am new to this and have researched as much as I can. We are about to purchase a Pio 43 XDE and I have a couple of questions to ask.

    Firstly what is everyone's experience from buying through the net. My husband is a little nervous. Our local indepedent won't budge from £2700 plus stand, whereas the net cost is £2444 delivered (£10 less than last week!!!) plus stand as extra. Is it Really worth having local back up. They are very good we have used them for 15 years.

    Secondly - about the wall stand. Ideally we would like a tilt and swivel. I have heard that they can be REALLY expensive as the panel is so heavy. I was hoping to pay around £100. Any views or advice greatfully received.
     
  2. angelislington

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    In a word. Yes. It is worth having local backup. Usually, a good independent shop will offer a delivery and installation service (we do). It means you can put your feet up whilst somebody else lugs the thing about and sticks their head behind it making all the connections. They should also make sure that everything is connected properly, taking the stress away from thinking "have I connected this right, is is RGB, can I make it better?". I believe this is worth paying a premium for. If you have been using them for 15 years, I imagine that you are confident that they can do this for you.

    A desktop stand should be about £200 from an independant specialist retailer.

    Pioneer also have an elite group of dealers that work under the Works banner. If you find one of these (we are one) then you get a 2 year ON SITE warranty as well.
     
  3. lexiloo

    lexiloo
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    Thanks for the reply. Do all Pioneer suppliers offer a 2yr warranty or only the "works" banner ones?

    Also, when I typed wall stand, what I meant was wall bracket!
     
  4. Anderzander

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    I just got an FDE with a price match from John Lewis, so I get the 5 years guarantee and local (ish) back up. Got it for £2599 inc speakers and floor stand.

    Your prices on the XDE seem good to me though.

    I bought an RS100 bracket - I didn;t get the tilt though they do one. You will pay less than £100 delivered for the tilt one. You can buy from them on ebay or their web site. They have one of the banner adds on this site.

    Stephen
     
  5. Joe Fernand

    Joe Fernand
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    lexiloo

    Not all Pioneer Dealers offer the Two Year warranty - though its not restricted to High Street stores.

    Geography is not the hindrance it once was - many dealers offer UK wide service and cover.

    Having a knowledgeable dealer on call or on the end of a telephone or email message is very reassuring for some and of no importance for others.

    If you want rock bottom pricing be prepared for the odd bit of pain - something has to give somewhere I guess!!!

    I doubt you'll get a wall mount with Tilt and Swivel for sub £100 - Unicol or SMS articulating arm mounts are nearer £400.00 for a decent mount (that's excluding installation).

    Keep in mind you need a very solid fixing if your going to pull the screen away from the wall and swing it into the room - that's a lot more force than simply hanging the TV on the wall.

    Best regards

    Joe
     
  6. dereks

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    dont think it really matters about where you bought it.i got my xde(which im having problems with) from a works dealer but as most dealers wont repair them themselves you deal with a pioneer appointed service agent thats nothing to do with your supplying dealer.
     
  7. Joe Fernand

    Joe Fernand
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    Hello dereks

    Agreed on the Service arrangement (via Appointed Service Centres); though I have to say your Dealer can (and should) play a big part in how your problem is progressed through any Service Centre :)

    Best regards

    Joe
     
  8. dereks

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    Hi Joe

    in fairness i cant fault my dealers help the problem seems to be between pioneer and the service agent.The problem with my plasma is fairly minor but hugely annoying in respect of everytime i switch it on it asks for the date/time to be set and reloading all the freeview channels ive had 2 downloads which have lasted a few days each and am now awaiting a new pcb board? hopefully this will cure it this time but my main concern is pioneer not wanting to change the media box on a 2 month old plasma that has only worked correctly for the first 2 weeks.

    Derek
     
  9. lexiloo

    lexiloo
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    Luckily our dealer is also an appointed service agent. I am waiting for local dealer to come back to me with a new deal to include a tilt & swivel wall mounting.

    Thanks for the replies so far. It makes interesting reading....the more I hear the more I think it is worth paying £400 over the net price and going with my dealer....watch this space.
     
  10. mcav

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    I think you'd be an absolute mug to pay £400 over the odds for an item - "local service" or not - the thing will still need to be out of your hands for repair.

    Don't fall for the "local service for local people" rubbish...

    You can get excellent service AND excellent prices on the net.
     
  11. MAW

    MAW
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    Best price currently is from a forum advertiser, and it's a £300 saving. Obviously I have no experience of the purchasing/service experience. It's true there are some excellent net retailers, and of course if you have a question, you can always ask it on the forum, and get snotty if you don't like what you are told.
    This all comes down to the same old net/high st argument. This person has obviously spent some time with the local guys, who have been kind enough to demo, explain, offer services that she requires. The difficulty is that the net retailers can't survive without the high st, but the high st can manage perfectly well without the net. We call that a parasitic relationship. I guess in a few years' time, things will have shaken themselves down, but at the moment it's pretty tough in the AV retail world. I get probably 10 calls a day for install, support, 'how does this work' type things from folks who've bought stuff on the web. I try to be patient with it all, but tell me why I should help them.
     
  12. ikon66

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    Not a dig maw, but what do you mean by this??
     
  13. MAW

    MAW
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    My early morning rant! The net needs the high st to actually show the product, offer the advice, do all the pre sales, the demo etc. If the high st did not exist, you'd never see anything except at shows a couple of times a year. If the net did not exist, you'd have to drive and phone around for the best buy, sure, but it would be a level playing field, everyone having similar costs. I know a net millionaire, he has no stock, works from his front room and spends his life on the phone to the suppliers. No time to speak to customers, that's wy there's no contact phone number on his site.
     
  14. PJTX100

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    I would have thought that "Retail Park" is becoming more prevalent than "High Street" - and judging by some of the advice you get from companies that frequent retail parks then you'd be better picking up advice from forums like this. I would prefer to buy AV goods from a b&m retailer though and don't mind paying a small premium to do so.

    As for people ringing up b&m retailers for help having bought from the web, well that's just plain cheeky - and a good opportunity for you to educate them on the situation!

    ...PJ :)
     

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