For those of you thinking about purchasing a Pinnacle product you might be interested in my personal experiences with the customer service levels recently: Pinnacle have recently announced a new product called Pinnacle Liquid Edition 5.5. This replaces two previous products Edition 5 and Liquid Purple. The Liquid Edition 5.5 sounds like a very good product but Pinnacle have made a complete pig's ear of the release, upgrade information, and shipment of the new product. Those of us with Edition 5 have been kept in the dark (especially in Europe), the product was promised to ship on the 22nd September but all our orders show as out of stock with no date as to when they will be shipped. All emails to Pinnacle go unanswered, all questions submitted through their eStore (the online shopping tool) get deleted (obviously they don't want prospective buyers seeing the problems), and all threads and posts in the forums detailing the problems being experienced, or referencing deleted emails and questions, are also being systematically deleted! One example was with a thread in which some posters claimed Pinnacle as being a "good company". Others quoted their experiences with regard to the poor level of customer service they are receiving regarding the upgrade saga, and the apparent censorship being employed. Oddly enough, Pinnacle deleted the bad comments, left the good comments in tact and then added their reply to the end of the thread! So, what am I saying. Well in summary, the Pinnacle Editing software is very good, feature rich and worth the money. However, the company have no concept of, nor do they care about Customer Service. You decide whether that should influence any buying decision. Would I buy from them again? Nope! It's Vegas and Adobe for me next time (in fact I am researching the competitive upgrade path now). Btw, here's a game. See how long my thread called "Censorship" lasts on their forum if the link is dead, well you know what happened!