Ping!!

[strid]

Hi guys, any assistance greatly appreciated.
Been with Sky approx 2 months - started bad, got better but now slipping again.
My d/load and u/load speed has just increased by approx a meg of which i'm happier BUT, lag has jumped up to approx 230.
Anyone know why in simple terms and what i can do to reduce it, again in easy-to understand terminology?
I'm a mac user btw (not really sure if that matters).

 

[avinitski]

what were you pinging?

 

[Rygar]

Phone up support. Ask to talk to someone from tier 3. Ask if your "max delay" can be reduced. Default is 32. Reducing to 8 should improve ping times significantly, but possibly at the expense of some speed & stabilty. If the tier 3 guy/gal is good they should ensure your line is still stable after setting to 8.

Getting to tier 3 may be a challenge in itself though.

 

[strid]

Phone up support. Ask to talk to someone from tier 3. Ask if your "max delay" can be reduced. Default is 32. Reducing to 8 should improve ping times significantly, but possibly at the expense of some speed & stabilty. If the tier 3 guy/gal is good they should ensure your line is still stable after setting to 8.

Getting to tier 3 may be a challenge in itself though.

Thanks mate - Your advise worked a treat, and no stability issues to date, Thanks