U
Ursula
Guest
I have contacted numerous Sony centres, including their dedicated Customer Service centre, but no one seems able to offer me any advice. They have suggested that I try all 3 AV terminals on the TV (this has had no effect), and that I try another scart lead (I tried an Ixos but this did not help either). They have assured me that aerial reception should not make any difference as I am playing a DVD, and as such, the picture should be perfect - but just out of interest, I disconnected the aerial from the DVD - but again, this did not make any difference.
I'm not sure if this is relevant, but I went through the user manual for the DVD with a fine tooth comb and found that COMPONENT OUT was set to 'on' instead of 'off' and that Progressive scan was set to 'auto' instead of 'video' so I disconnected the DVD completely and went through the 'easy set up' option once more. The picture problem is still the same.
An additional, recently noticed problem is when recording from TV onto a disc. When playing back, the disc freezes on a scene and skips several seconds of recording - this can happen as many as 10 times within a 20 minute recording. All functions on the remote (fast forward, play, rewind etc) become void.
Sorry for the length of this email ..... I am new to this sort of technology and need to know if these faults are due to something I have done during set up. I would be very grateful to anyone who can make any suggestions - particularly to the first problem.
Many thanks in advance
Ursula