Phillips gone bang, what will the engineer do?

Discussion in 'Plasma TVs Forum' started by Jastons, Feb 6, 2009.

  1. Jastons

    Jastons
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    My dad`s 50 inch Phillips (cant remember the model name) went bang a few days ago and he arranged for an engineer from currys to come out and have a look at it.

    Its only 6 months old and we are wondering if the engineer will try and repair it on site or take it away and arrange for a replacement to be delivered? Also he no longer has the original packaging (or a box big enough to put the tv in) will this be a problem?

    Thanks
     
  2. Jastons

    Jastons
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    bump
     
  3. bladedripper

    bladedripper
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    Hopefully you will get a replacement,its unlikely it would be repaired on site so they normally wrap them up and take them away and they will let you no the out come in 2-3 weeks .:smashin:
     
  4. Jastons

    Jastons
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    Thanks
     
  5. SATM

    SATM
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    Any decision by the engineer will be dependent on what he considers to be the cause of the failure.
    For example,if it is the power supply,then this can usually be replaced on site.
    If it is something more serious,then your father will have to discuss options with the engineer.
     
  6. Jastons

    Jastons
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    UPDATE:

    An engineer came out today, after saying he couldn`t make it yesterday, he said he had a good idea of what was wrong, he opened up the TV and he was right. Apparently there are two circuit boards (one on the left and one on the right of the TV) and these can "knock each other out". He has ordered replacement parts but the TV wont be repaired until 23rd of Feb.

    The engineer said he has seen this problem 3 times in as many weeks. The faulty part is made by Samsung but apparently he hasn`t seen this problem in any Samsung units.

    The worse part is my Father is paying for extended cover from Currys and they claim to send an engineer out in 2 working days however the problem was reported on the 30th Jan. :thumbsdow
     

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