A
andynz
Guest
I have recently been through a very disapointing experience whilst buying a Philips Widescreen 32PW9556 in New Zealand (as it turns out, the problems relate to other models in the Philips Widescreen range).
The first TV had colour blotching or purity errors in the bottom right corner. Noticable to the point of maling any white graphics yellow. There were smaller errors on the other edges and an overall dimming of the image towards to outer edge. Philips eventually agreed to the service agent coming out to look at it. A deguass did not really help so a "kit" was installed, basically purity rings and some stick on magnets. It made the blotch less noticable but moved the fault to an overall colour change from screen left to right.
In the end, the store I purchased it from replaced it with another new TV. Same fault, only worse. The service guy agreed that it was pretty bad and that it didn't relate to anything in or around the house causing a magnetic field. Even more interesting was that the user accesable picture rotate could get rid of the purity error by tipping the image up on one side; fixing one fault caused another. There seems to be something seriously wrong with the design of the Philips Widescreen scan circuit.
My total disolusionment with Philips TV's has meant I am in the process of getting my money back.
The interesting point about this story is that when I went in to my local shop last Friday, there were about 10 models of Widescreen TV on show, 5 were Philips and ALL had colour blotching on the right lower side and to a lesser extent, elsewhere. All had the dimming of the image to the edges. This included a new "Pixel Plus" model. None of the other models LG, Sony, Panasonic had the problem. The assistant in the shop said, "your right, that is pretty bad".
Philips New Zealand seem to have taken little interest throughout this bad experience and I have been left feeling like it is my problem.
My question is, does Philips have a design problem with it's widescreen chasis? Why would all the Philips Widescreens in a shop have the same problem but not the other manufacturers?
If you had a design problem with a TV you maufactured, how would you handle it? Having pumped money into R&D and production would you put the range out anyway and hope no one notices?
Would be interested to hear from anyone else who has had a similar experience.
Andy
Auckland NZ
The first TV had colour blotching or purity errors in the bottom right corner. Noticable to the point of maling any white graphics yellow. There were smaller errors on the other edges and an overall dimming of the image towards to outer edge. Philips eventually agreed to the service agent coming out to look at it. A deguass did not really help so a "kit" was installed, basically purity rings and some stick on magnets. It made the blotch less noticable but moved the fault to an overall colour change from screen left to right.
In the end, the store I purchased it from replaced it with another new TV. Same fault, only worse. The service guy agreed that it was pretty bad and that it didn't relate to anything in or around the house causing a magnetic field. Even more interesting was that the user accesable picture rotate could get rid of the purity error by tipping the image up on one side; fixing one fault caused another. There seems to be something seriously wrong with the design of the Philips Widescreen scan circuit.
My total disolusionment with Philips TV's has meant I am in the process of getting my money back.
The interesting point about this story is that when I went in to my local shop last Friday, there were about 10 models of Widescreen TV on show, 5 were Philips and ALL had colour blotching on the right lower side and to a lesser extent, elsewhere. All had the dimming of the image to the edges. This included a new "Pixel Plus" model. None of the other models LG, Sony, Panasonic had the problem. The assistant in the shop said, "your right, that is pretty bad".
Philips New Zealand seem to have taken little interest throughout this bad experience and I have been left feeling like it is my problem.
My question is, does Philips have a design problem with it's widescreen chasis? Why would all the Philips Widescreens in a shop have the same problem but not the other manufacturers?
If you had a design problem with a TV you maufactured, how would you handle it? Having pumped money into R&D and production would you put the range out anyway and hope no one notices?
Would be interested to hear from anyone else who has had a similar experience.
Andy
Auckland NZ