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Philips TVS

Discussion in 'TVs' started by NigelHoughton, Feb 1, 2002.

  1. NigelHoughton

    NigelHoughton
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    Reading all the messages about Philips TVs not having Philips tubes, I tried to enlist the help of Philips to find me one with a Philips tubes and got the following reply.

    --------------------------------------------------------------------------
    Thank you for your recent e-mail.

    We apologise for any inconvenience you may be having.

    Philips are one of the major manufacturers of tubes and dont use tubes
    made by any other company.

    To reply to this e-mail please go to

    http://www2.consumer.philips.com/global/b2c/ce/index.jhtml?country=GB&
    language=en

    and click on "contact us."

    If you have any further queries please call our helpdesk on
    Tel:02086656350 and quote your ref:GB1-1072505

    Thank you for choosing Philips.

    Philips Consumer Electronics (UK)
    --------------------------------------------------------------------------------


    Anyone that has a Philips TV but no Philips tubes:

    Did you contact Philips about this and was there any response?
    Any thoughts on this?

    Thanks for you comments.


    Nigel.
     
  2. Zacabeb

    Zacabeb
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    I contacted Philips customer support in Sweden several times in succession with different pieces of evidence and their statemet were as followed:

    When asked why the tube is a Panasonic
    "They're made in the same factory, it was mislabeled"

    Delivered the fact Panasonic have their own factory
    "I was made by Panasonic, but it is a Philips design"

    Provided with evidence the tube is Panasonic own design
    "We never promised a Philips tube, only a tube with certain features"

    Confronted with evidence from 2001/2002 product catalog; where glossary declares Real Flat Blackline-S a Philips design
    "That was the case a few months ago when the catalog was printed"

    And that's how it goes. I don't think customer support actually knows about this, which could help explain their weird answers.

    It's easy to identify a Panasonic tube in a Real Flat set, since they have center markings (dots of phosphor to the side of the image), in addition to smaller radii of the internal face that make the image surface bulge more on the Panasonic tube.

    On some sets, the stickers on the tube can be seen through the vents. One is the chassis sticker and will always say Philips; the other is the tube's own sticker and statest the make and type of tube.
     
  3. NigelHoughton

    NigelHoughton
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    Well, I raised the fact that some newsgroups had questioned whether or not non-Philips tubes were fitted and got the following reply

    Dear Mr Houghton,

    Thank you for your recent e-mail.

    We apologise for any inconvenience you may be having.

    Philips are a manufacturer of television tubes and as far as we are aware do not use any tubes other than Philips tubes.



    well, this isn't quite the same as 'we do not'. So Philips do not do for definite what tubes are put into their TVs. This I can't believe

    Hmm....sounds like the old story repeated
     

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