Philips Pronto and NTL Digital



Have read the the Pronto Pro does not work with NTL Digital. Have emailed Philips about this but have not received a reply in 3 weeks.

Anyone have any idea if this is true?




Novice Member
If you have a Pace Series 4000 STB you should be OK.

However, the Pace 1000 and 2000 series of STB's all use an IRDA frequency, used more commonly for the exchange of information between things like mobile phones and laptop computers by infra red. Their excuse for this is that it has something to do with the use of 'interactive' experience, despite NTL never offering any substantial interactive services. These frequencies are far higher than normal IR remotes, and outside the frequency range of both most universal remotes and video senders.

At this time, apart from the genuine remote control, there is only one piece of equipment which is able to reproduce the correct signal to these boxes - the digital cable 'dongle' adaptor as used with the Tivo personal recorder.

There are companies working on this problem, but their solutions will be expensive and the Pronto is not likely to qualify as one. Unless you have any plans to get a Tivo, you're stuck.


Well-known Member
According to NTL and Pace, ONLY the new 4001 has standard IR codes (I spoke to both of them about this very subject only two days ago as I am in the same predicament).

The 1000, 2000 AND 4000 ALL use non-standard IRDA.

The actual model you can use also depends on your area and provider.


Active Member
Re the 4000, it depends in which ntl area you are. All of the 4000 boxes in non-C&W areas are fine with the Pronto.

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