Philips OLED+936 and OLED+986 4K 120hz VRR support

[Alinutz]

Sorry I missed that bit, They did say it lowers refresh rate at 4K120Hz without VRR. that is not within specification, we do have a case, I never would have brought TV if i had known that.

I bought the TV for the specifications that they put on paper : 4k120HZ, 4k120HZ VRR and ambilight
At the moment, the f$#ked them all up.
I'm struggling to get a refund for the TV, because what Philips says is that is in specifications.
I never would have bought the TV either.

 

[billykira]

I think the problem is not many people know that philips 936 cant do 4k120hz, because most people buy TV for movies/general TV watching, gaming is a after thought, thats why complaints are so low on 936,986. Just like you I despise this TV, the problems i have had seems to be endless. These are some of the issues i have had with Philips OLED936

1) in some games i keep getting black screen lasting 2 or 5 sec at ramdom times happens during a loading sceen or a cutscene, this doesnt happen on my old TV so i know the issue is philips OLED936
2) during gaming i get ramdon white,yellow,blue box pixels, its hard to describe but basically its like tiny boxes that come on right side of screen then disappear. like 3 rows of pixels first one the longest, sec short & third is long.
3) when TV is in standby mode i get strange sound & pixels of boxes in middle of screen( notice this every morning i wakeup, TV has been off over 8hours,
4) dolby vision movies/series every image is rolling on screen with a 3cm back bar seperating each image of the movie also their is no sound or if there is? Its distorted.
5) getting echo effect in games like in church when NPC talk from distance (tried to find cause still no fix)
6) the logo dimmer doesnt dim logo it dims the whole screen (whats the point of 32.400 dimming zones)
7) the buttons on the remote ramdomly stop working, going into setting & i cant get out, i can see the light flashing on tv when i press the back arrow so it knows the button has been pressed but its not registering input. only option is turn tv off & on again.
8) games look blurring in game & monitor mode yet clear without blur in any other mode,
9) connecting PC to 936 @ 1440p 60Hz writing is clear but in 120Hz its blurry same goes to 4k60 vs 4k120.
10) at 1080p 60Hz Tv is outputing fine but at 1080p120Hz its over saturated also writtening is blurry.
11) Why does this TV have VRR option when its not compatable with this model?
12) on reviews said it has Gsync,Freesync but only has freesync.
13) ambilight when screen goes black the lights goes bright white killing the immersion.

I wonder how many others have faced these same issues?
Alinutz when the Rep said Thanks for your understanding" I swear I was going to lose it, like what do you mean understanding, you robbed me with false advertising & you think i should be understanding. I could feel his/her arrogance.

edited
brought Elden Ring was playing for a while decided to shut game off came back & no sound, searching for an hour thinking maybe its because of an update, still no fix, then tried netflex & i got the starting sound with the logo other than that no sound, tried prime also no sound. decided to unplug TV & sound is back. how is this possible on a 2 month old TV Philips..........asssssssssssssssssss

 

[Philips TV PQ]

hello everybody!
it’s now some month i read all comment on issue with 936 as i receive mine in november 2021.and like i thing almost everyone. i feel concern with the 4k/120hz half resolution.at the beginning a was really sure that i bought the right tv,but apparently i make a mistake.and trust the wrong people..
it s for me the most expensive tv i bought.. ans may be never again. and go to pana..
but is there somebody realise that there is an interview a danny with vincent about the oled936,that clearly says that they are aware of the problem. and answer to vincent that they have manage to solve it… it s there at 11:35 min of the video
So that the real problem for me.clearly says they solve the problem.but it s false..
I really appreciate the opignion of all of you guy s about that… and why not from Philips TV PQ

Ps: sorry my english is not perfect.

David from Belgium.

Had not seen this video. Hilarious that he claims a secret fix for the half resolution problem that he does not want to share with his competitors, and here we are with Philips unable to fix the problem whilst Panasonic have!

Sorry I missed that bit, They did say it lowers refresh rate at 4K120Hz without VRR. that is not within specification, we do have a case, I never would have brought TV if i had known that.

I bought the TV for the specifications that they put on paper : 4k120HZ, 4k120HZ VRR and ambilight
At the moment, the f$#ked them all up.
I'm struggling to get a refund for the TV, because what Philips says is that is in specifications.
I never would have bought the TV either.

Apologies for the delay.

The official company response is below:

Please allow us to clarify our earlier statement.

As mentioned, the priority when developing the OLED+936 and OLED+986 was to offer the very best picture quality we could achieve for all sources of content including movies, sports and gaming.

The twin chip solution that we have specified not only achieves the best picture quality – thanks to its more powerful AI - but also offers the best anti-burn protection currently available.

Part of the specification of the sets was to include HDMI 2.1 connectivity and 4K 120Hz compatibility. This has happened and we believe that the OLED+936 and OLED+986 satisfy both of those requirements and that the sets match the specification as described in all of Philips TV’s sales and marketing materials.

As with most TV manufacturers, TP Vision works with system partners when developing our platforms and we believed as part of an ongoing development process and that we would be able to add 4K 120Hz VRR compatibility with full 4K resolution on the display at a later date.

However, we have been informed that 4K 120Hz compatibility can currently only extend to accepting the signal and that the set’s display of the content needs to halve the resolution.

The development process continues and the current situation is that we can confirm that the OLED806 and forthcoming OLED807 will be able to be updated but not the twin-chip products.

However, we do not believe this is a disadvantage because to our knowledge none of the current or forthcoming games have been originally created at a 4K 120 Hz frame rate and to output games in 4K 120 Hz therefore requires the latest gaming consoles to upscale the content - with upscaling producing a less sharp result that if the game is rendered natively in 4K.

We also believe that neither of the latest game consoles has the processing power to output 4K 120Hz signals at full resolution and they will also need to lower picture resolution to achieve that frame rate. VRR is one attempt to offer a solution and, in the case where the source device has insufficient processing power, will automatically reduce the frame rate to keep high resolution or alternatively can be selected to keep the frame rate high (120Hz) if that is important for the game, while accepting a loss in resolution. Either way the latest generation of consoles cannot currently render games in full resolution 4K while offering higher frame rates. It is either/or.

We cannot comment on the situation with gaming PCs because each model tends to have a wide scope for customization.

To confirm, we believe that both the OLED+936 and OLED+986 offer the best picture quality currently available in the market for all your movies, soaps, sports, …etc, that both sets correctly meet their specifications for HDMI 2.1 connectivity and 4K 120Hz compatibility as communicated and that consumers will get the best gaming picture quality possible, either at 60Hz with full 4k resolution for excellent sharpness or at 120Hz with half vertical resolution for excellent motion performance.

Any customers wanting to discuss the situation further is welcome to do so by emailing : [email protected]

Thank you.

 

[Alinutz]

I don't have most of these issues, I'm still on the original firmware because of the the ambilight issue though. New firmware should be out within 2-3 weeks, maybe that fixes some of that stuff.

it will never fix the fact that the TV cannot achieve 4K 120hz, and 4K 120hz VRR, because that is a hardware limitation.

 

[Philips TV PQ]

Superb. As I mentioned in my post, I have no need for 120Hz or VRR, so the picture quality for me is second to none. I just with Dolby Vision worked properly over HDMI.

Any news @Philips TV PQ as to when the February software update is coming out, and what’s going to be included in that fix?

The new firmware started to roll-out yesterday. Because it impacts a very large number of sets in most European countries it will be a staggered roll-out. I believe it takes about two to three weeks to reach everybody and every model. Sorry, I don't know the precise order, model by model and country by country, but it has started.

 

[J40NYR]

It amazes me that Philips says we don't believe 4k 120 is relevant in modern consoles.

The OUTPUT of the Xbox series X in 120hz is a 4k 120 signal.

Consoles have adaptive resolutions to achieve 120fps. The OUTPUT is still sent upscaled to 4k

If you wanted to use one of the most anticipated features of the console on a Philips 936 you would have to select 1080p (1440p is broken)

 

[MikeyGold]

My concern is that I'm not just looking at the present capabilities of consoles or PCs but during the lifetime of my expensive TV, five plus years hopefully.

I purchased a TV that was stated as being able to display 3840 x 2160 pixels at 120hz and now I'm being told actually it can only do 3840 x 1080 pixels at 120hz.

 

[Iruwen]

However, we do not believe this is a disadvantage

It doesn't matter what you believe or not but what has been specified. If I want to connect my PC to the device, which is totally capable of [email protected] and more, that's my choice. Also the PS5 Pro will most likely be 8k capable and thus surely also able to output native [email protected], and I don't get a new TV every two years.

 

[Need a PhD in TV]

To confirm, we believe that both the OLED+936 and OLED+986 offer the best picture quality currently available in the market for all your movies, soaps, sports, …etc, that both sets correctly meet their specifications for HDMI 2.1 connectivity and 4K 120Hz compatibility as communicated and that consumers will get the best gaming picture quality possible, either at 60Hz with full 4k resolution for excellent sharpness or at 120Hz with half vertical resolution for excellent motion performance.

Any customers wanting to discuss the situation further is welcome to do so by emailing : [email protected]

Thank you.

@Philips TV PQ

To confirm, I believe that this has been a masterclass in how mislead and alienate customers.

I have no wish to discuss the situation further as it will only lead to more fobbing off from Philips as seen in numerous posts on this thread.

Thankyou for thoroughly dampening my enthusiasm for this product. I don't particularly expect any company to act altruistically but I would expect a level of integrity and honesty; Philips has failed on both of these fronts.

Thank you.

 

[billykira]

We also believe that neither of the latest game consoles has the processing power to output 4K 120Hz signals at full resolution and they will also need to lower picture resolution to achieve that frame rate. VRR is one attempt to offer a solution and, in the case where the source device has insufficient processing power, will automatically reduce the frame rate to keep high resolution or alternatively can be selected to keep the frame rate high (120Hz) if that is important for the game, while accepting a loss in resolution. Either way the latest generation of consoles cannot currently render games in full resolution 4K while offering higher frame rates. It is either/or.

We cannot comment on the situation with gaming PCs because each model tends to have a wide scope for customization.

I find it funny PC gaming never came in the equation.

Guess PC gaming is too complicaed for the little brains at TP vision. here let me simple-fi? if you consider that most of the PC components are redundent because you dont need to upgrade any of the components for example CPU,RAM,motherboard,PSU for at least 10 years the only part thats most important, will have the most impact is the GPU, (See PC gaming is simple) the reason is simple?, its beacuse at 4k resolution today CPUs cant keep up with GPUs I think this starting from pascal 10 series, what happens is the GPU takes most of the workload off the CPU when gaming at 4k resolution, making the CPU less important at 4K, basically! any old gaming PC can do 4k144Hz easy with occasional drops in avarage FPS below, so 120Hz VRR would have helped in frame rate drops, PC gaming market is the fastest growing market, bigger than all consoles combined, your explalantion makes ZERO sense. WHY?

When you advertised 936 & 986 as gsync compatable & freesync compatable, you had PC gaming in mind, Pls! stop lying, with every gaming tec channel all the way to linus himself using an LG OLED TV as a monitor & gaming station.
when Xbox game pass subscription went up 130% in just 2 months during the pandemic, did you seriously think it was from sales through the new xbox series x which was impossible to buy due to shoratges of silicon waffers.
Pls explain why does 986/936 have monitor mode if PC gaming was never considered, was it to dup us into buying your crap TV. because i did & now im left with an obsolete product that cant even do 4K120Hz even without your promised VRR, pls explain that or are you going to take another month to answer.

so to clarify on your offical specs site it says 3840 x2160 40-120Hz, I see no metion of vertical resoltuion halving at 120Hz. dont you think you should change your specs to 3840x2160 40-60Hz, 120Hz 3840x1080 so you dont con any other customer into buying this model.

 

[billykira]

PS5 PRO will be out within 2 years, Also due to Sony/Xbox both using a better CPU then last gen. I guarantee that thier will be a lot of games able to do 4K/120Hz Native on consoles once pro versions come out, then you have RTX 4000 series coming this Sept-Oct which I was planning to buy, but see no point now with this crap Philips TV I got conned into buying, the lowest card 4060 will have same proformance as RTX 3090 (Heard thogh the grapevine) AMD have already said? 7000 series, expect 2½ times proformance compared to 6000 series. 4K120Hz will become easier within the next 2 years on console & Mid range PCs

When I buy a TV philips I don't buy the next model that comes out under your stupid logic, I'm not rich! I may upgrade my TV upto 7 years later, I brought this TV primarily for gaming, it had a brighter screen, but mostly for future proofing myself. With HDMI 2.1, 4K120Hz, VRR,

I don't think you comprehend how angry\hurt me & so many others who brought 936,986 are. You still haven't even answered anyone's questions on this forum, instead you put out a company statement, then disappear.

 

[techfan1967]

I mean no disrespect but I hope you understand saying this:

As mentioned, the priority when developing the OLED+936 and OLED+986 was to offer the very best picture quality we could achieve for gaming.

And then this:

We cannot comment on the situation with gaming PCs because each model tends to have a wide scope for customization.

Is an insult to the intelligence of all those purchasing this set especially considering that this model is listed on your "Enjoy Philips OLED TV with NVIDIA" page:

Philips TVs with NVIDIA

Enjoy best 4k gaming experience with Philips OLED TV and NVIDIA graphics card.

www.philips.co.uk

 

[Alinutz]

@Philips TV PQ any chance that the issue of 936 not being able to reach 4k 120hz to be corrected via a software update ?

 

[Spadess]

The new firmware started to roll-out yesterday. Because it impacts a very large number of sets in most European countries it will be a staggered roll-out. I believe it takes about two to three weeks to reach everybody and every model. Sorry, I don't know the precise order, model by model and country by country, but it has started.

What a joke though, put it back to how it was and correct the fact that the 936 does not do 120hz at 4k as advertised. Shameful sales practice.

 

[Philips TV PQ]

@Philips TV PQ

To confirm, I believe that this has been a masterclass in how mislead and alienate customers.

I have no wish to discuss the situation further as it will only lead to more fobbing off from Philips as seen in numerous posts on this thread.

Thankyou for thoroughly dampening my enthusiasm for this product. I don't particularly expect any company to act altruistically but I would expect a level of integrity and honesty; Philips has failed on both of these fronts.

Thank you.

All I can recommend to you is to send your complaint to [email protected]

 

[Philips TV PQ]

PS5 PRO will be out within 2 years, Also due to Sony/Xbox both using a better CPU then last gen. I guarantee that thier will be a lot of games able to do 4K/120Hz Native on consoles once pro versions come out, then you have RTX 4000 series coming this Sept-Oct which I was planning to buy, but see no point now with this crap Philips TV I got conned into buying, the lowest card 4060 will have same proformance as RTX 3090 (Heard thogh the grapevine) AMD have already said? 7000 series, expect 2½ times proformance compared to 6000 series. 4K120Hz will become easier within the next 2 years on console & Mid range PCs

When I buy a TV philips I don't buy the next model that comes out under your stupid logic, I'm not rich! I may upgrade my TV upto 7 years later, I brought this TV primarily for gaming, it had a brighter screen, but mostly for future proofing myself. With HDMI 2.1, 4K120Hz, VRR,

I don't think you comprehend how angry\hurt me & so many others who brought 936,986 are. You still haven't even answered anyone's questions on this forum, instead you put out a company statement, then disappear.

As mentioned elsewhere, all I can suggest to you is to send your complaint to [email protected]

 

[Philips TV PQ]

@Philips TV PQ any chance that the issue of 936 not being able to reach 4k 120hz to be corrected via a software update ?

Apologies no, there is a hardware issue that will not allow the 936/986 to be updated.

 

[Philips TV PQ]

What a joke though, put it back to how it was and correct the fact that the 936 does not do 120hz at 4k as advertised. Shameful sales practice.

Please send your complaint to [email protected]

 

[Philips TV PQ]

Thank you for your reply albeit late but at least its here, we can appreciate the willingness to engage with the forum users, this tho doesn't make the matter any less grave.

I notice in the official statement the word "believe" is used quite often and the same moment they use it, they are in fact making their whole point moot.

You cannot sell a "premium" product with false specifications (because its not stated anywhere that the resolution with be halved at 120hz no matter what, vrr or not), if you weren't certain of being able to do so it would have been honest to at least put a * next to the resolutions supported stating "implementation in development*, it would have been still wrong on the long run as we see now but more clear than what we have now.

When selling a "premium" for a high price tag (i spent almost 5000 euro for my 986) you cannot offer specifications "in faith" or "believing" they will be implemented without being certain and worst of all without mentioning it. Because "believe" me, alot of us wouldn't have bought these premium sets knowing that.

Also its inherently wrong to "believe" there won't be systems without enough power to support 4k/120hz, it the most "unbelievable" point of the whole statement. First of all, its quite an admission of guilt trying to gaslight the fact that we spent so much hard earned money "believing" in an investment that will keep on giving on the long run, able to support future high quality signals. PC are able to do that already so the whole thing makes no sense, to put it simple its like selling a new ice cream taste, that some can already taste and feel while others need to slowly get used to it, and then when they cannot taste tell them "its okay you wouldn't be able to taste it anyway".

TL,DR the half resolution problem should have been put in the specifications to boot, because VRR or not, the TVs cannot achieve 4k/120hz no matter what.

I am not expert in these things, but I believe this should be investigated if really this falls into normal market standards and rules.

Please send your complaint to [email protected]

 

[Need a PhD in TV]

All I can recommend to you is to send your complaint to [email protected]

I draw your attention to my second paragraph:

I have no wish to discuss the situation further as it will only lead to more fobbing off from Philips as seen in numerous posts on this thread.

 

[techfan1967]

Apologies no, there is a hardware issue that will not allow the 936/986 to be updated.

Can we please have information ahead of the 2022 sets?

Will the OLED+ model, presumably 937, also suffer from this issue?

 

[Alinutz]

I draw your attention to my second paragraph:

I have no wish to discuss the situation further as it will only lead to more fobbing off from Philips as seen in numerous posts on this thread.

maybe if we put a our concerns in writing ...

 

[Need a PhD in TV]

maybe if we put a our concerns in writing ...

I'm happy to lend my support and signature to anyone on this forum but given the response from Philips so far, I feel that that they have made their position clear.

In short, they believe that the TV is within the advertised specification and due to the twin chip architecture, 120hz @full 4k cannot be remedied via firmware. Because of the latter point, they have dug in and doubled down on the former.

Again, I am happy to support but nothing I have seen so far leads me to believe that any meaningful change will occur as a result.

 

[Iruwen]

They don't need to care because only a handful of people will care, which will be resolved individually. This isn't a VW style scenario. The only lesson to be learned here is to avoid Philips in the future.

 

[goonerbyron]

One more update from my case with Philips support. I previously asked them if it was a known issue that the TV also cannot do 1440/120 without halving the vertical res and if there is any possible future fix for this, if not for 4K. Two weeks later, this is the quality of update I get before they closed my case again….

Thank you for your patience while we looked into your query raised with us on your last email.

We would like to confirm that, as of now, there isn't any information available as to whether this specific use case which you have mentioned would be caused by the same kind of limitation.

This is currently being explored and under investigation, therefore we are unable to confirm with certainty it is being caused due to said limitation.