Having received the tv today, I found when I play the bbc iplayer I had no sound so carried out a software update, now the iplayer app wont even start up. Comes up with a message about it being a freeview play error. Any ideas?
Thanks. I dont have an aerial to plug in. Will look at getting a portable one.Try factory reset with a coaxial cable plugged in and scan for channels. I think this is how iplayer checks what location you are in.
I dont have that model but all I can suggest is to reset the remote connection to the tv(repair it).There is a procedure for this.Or you could try a universal remote if you can get your hands on one.The supplied remotes for these are not the best for sure.Has anyone else had issues with the TV refusing to turn on? I've had mine since Black Friday Sales and I've used the update over internet option once a couple of weeks as we all know how buggy the software has been.
My latest issue is trying to turn the TV on from standby (over 10 hours) using the official remote.
I've changed the batteries and attempted to turn it on via attached set too boxes (BT latest box and a Panasonic Blu ray player) and still the TV ignores the commands.
The only way to get it to wake up is unplug it to power the whole thing down.
On a side note I've also had the Android boot up sequence pop up on screen during watching a TV channel, what you'd expect to see when updating firmware or first booting. Happened twice and bloody annoying! I think this may get sent back to JL as it's still under warranty.
Thanks @Fatsam47 Hopefully the more of us that bring it to their attention, the quicker they will be to address it.Hi,
I have the same issue with my TV, shows as 8bit when watching from AppleTV. Haven’t noticed any banding though. I’ll email Philips support. Thanks for pushing this.
Dolby vision at the moment will be 10 bit at best for streaming services.12 bit is for future services when devices can handle it.Info panels cannot be relied on I find.If dolby vision flag appears then the stream should be 10 bit but I dont know how you can check.Only time I see 12 bit is from 4k bluray player with dolby vision.Hello 934 owners. I'm just a lowly 754 owner but I have a question for you if you don't mind.
We have discovered an issue with the 754 that we are trying to get Philips to recognise and I was curious to see if it affects any other Philips TVs.
The issue is with how the set handles Dolby Vision from external sources, ie streaming boxes (ATV, Shield TV etc) and Bluray players connected via HDMI. Dolby Vision is detected and the correct modes are selected however there is banding on screen. Pressing the info button reveals that the TV is still in 8bit mode rather than the 12bit necessary for DV and hence the banding.
This issue does not affect any built in Philips apps such as Netflix which plays DV correctly in 12bit, but unfortunately no external device seems to work at all.
This appears to be a software issue, however despite a number of owners reporting it, Philips don't seem to recognise it as an issue. I'm doing this check to see how potentially widespread this bug is, before going back to Philips and shaking my fist at them.
This is very simple to test; Open Netflix on any external device and play any Dolby Vision content, then check info to see what the bit depth is. If it's 12bit you're golden, but if it's 8bit? ...Well, then you can join me in a bit of fist shaking.
Cheers team 934
If you play exactly the same content using the TVs internal apps, 12bit is correctly displayed on the info panel and the banding seen via the external devices goes away. For clarity this is also an issue with Dolby Vision on HD Bluray discs.Dolby vision at the moment will be 10 bit at best for streaming services.12 bit is for future services when devices can handle it.Info panels cannot be relied on I find.If dolby vision flag appears then the stream should be 10 bit but I dont know how you can check.Only time I see 12 bit is from 4k bluray player with dolby vision.