Some of you may remember a recent thread in this forum, posted by me, stating the reasons why I was happy with the Philips HDRW720. Yesterday, an unpleasant event happened, that I would like to share with you. The machine's main fan started to make an incredibly high noise, and after some minutes the whole system crashed, losing all the editing work I had being doing. Also, when I tried to switch it on, the HDD used to fail. This operation was repeated many times with the same result. Therefore, I quickly called Philips Technical Support, with this result: 1) They already knew about this problem. They have detected a failure on some components during the manufacturing process, and most of the units have this problem. 2) They told me that the estimated repair time was around 5-6 weeks (!!) because they did not have good spare components (they did not specify) and because their local technicians had not being properly trained on this model (since it was too new, according to them). 3) They refused to exchange my unit for a new one. They also refused to provide me a temporary replacement while the problem was solved (they only do this with big plasma TV's). As a result, I have put a complaint and have commented the problem to the store, and they are kindly going to exchange my unit for another brand, if I wish so (I bought the Philips 6 weeks ago). I want to state that I was happy with the functionality the Philips provided. I know it is limited, but I really did not need more. But what I cannot stand is the bad customer service, with a complete lack of commitment to solve the problem. Therefore, not to make 2 consecutive errors, which brand should I get, TOSHIBA or PIONEER? I mainly want the unit to archive many many old VHS tapes. I also read here that the new SONY cannot divide titles and so on, but would it fit in my reduced set of requirements? Kisses. Rebecca.