Philips hdmi sync box connection issues

jurassicm117

Novice Member
Hello, i was hoping someone with a Philips hue setup could help me. I have a Philips hue play hdmi sync box and a gradient strip hooked up to my LG CX tv. The lights sync fine with my Xbox connected to it if I play sound through the tv speakers but if I switch the sound output to HDMI ARC to play sound through my soundbar the lights work for a while then intermittently until the sync box loses connection and won’t reconnect until I turn off the soundbar and switch back to outputting sound through the tv’s speakers. The way everything is wired up is XBOX > Sync box > Tv
And Soundbar > TV (HDMI ARC slot)
Thanks
 

jurassicm117

Novice Member
8DA47AB2-FAF8-4B72-A1F0-E0E28CCFA3A2.jpeg
This is the message I get in the app when the sync stops working
 
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