Thanks for the info and the pic , I contacted ao.com customer service and they put me through Philips engineering which they ask me to upload a grey picture file to a USB and take picture and forward it to them , I've done and awaiting whats the outcome . ao said contact them again when the outcome result come out . thanks
I didn't ask for exchange but instead I described the problem and guy was like can you send us photo's and done that , he was like yes I can see there's banding on your TV and I will contact Philips right now ! Which he did , and while on the phone had a Philips tech guy telling me that I will receive few instruction through my email and I have to follow those an send them back pictures until then I have to wait for a call from Philips .while the guy from ao said to call back !
To be fair I've seen a whole lot worse but I agree,you spend your money on something and if you're not happy you expect a certain level of service,I suspect that the pics fell within the brand's acceptable standard.Well done on getting the exchange,I did like the Ambilight with the Philips set though.Update : Philips sent me 6 coloured pattern and I had to insert them in a usb an into my TV and as you can see there's white band lines in the middle, u forward all the pictures to Philips engineering department and after 4 days if waiting they sent me an email stating that there's nothing wrong with my panel ! Anyway spoke to ao customers and I managed to ex change my TV with 2017 LG oled 55 winner of whatahifi 2017 year
I did like the ambilight as well but I couldn't live with those brand lines in the middle of my screen , also if you want ambilight alternative
