Confirmed today they are still looking into it for me, they had me download log files from the TV and send them to them for review as below. It recorded me in game mode playing assassins creed then I also youtubed some OLED screensavers and demos.
Thank you for contacting Philips.
We understand that your 77OLED806/12 TV is experiencing an issue with the Ambilight and realise the frustration this may cause. Please would you be so kind as to forward to us the logs of the TV whilst using the ambilight style "game" in order for us to investigate further.
How to save TV's logs to a USB memory stick?
Situation
The TV set is presenting some functional issues and in order to resolve them, system logs are to be provided for further investigation.
Checklist
Ensure that:
- Empty USB flash drive, formatted in FAT file system is available.
- Personal computer with a USB port is available to create a file on the flash drive.
- No other USB device is connected to the TV.
Answer
To enable USB logging on the TV set proceed as follows:
- Connect the USB flash drive to the computer.
- Create 2 new files, named “ TPVisionDebug.cookie ” and “ enable_log2usb ” (without a file extension) in the root directory of this USB drive (do not create any folders).
(Alternatively, the ready files can be downloaded from the links below and copied to the flash drive)
https://app.box.com/s/w5wypftilxs73wh4619nyq6sotksr6vd
https://app.box.com/s/3gh74y5tj017qfaq6j2t74r0ssxzgyri
- Disconnect the USB stick from the computer and connect it to the USB port of the TV set.
- Logging will start automatically, as soon as the USB flash drive is recognized by the TV.
- Done! Do not disconnect the USB drive until the issue in concern happens again.
Note
Make sure that no other USB devices are connected to the TV set while capturing logs on the USB flash drive. Devices like hard disk drives (used for recording purposes or media / apps storage) may interfere, hence it is important to temporarily disconnect them. |
How to safely remove the USB drive and share the log file?
When the issue in concern happens again and the log file is ready to be shared with the Philips TV support team, proceed as follows:
- Make sure to safely remove the USB device from the TV, by quickly pressing the following keys on the remote control:
“4”, “5”, “6”, “7”, “8”, “9”, “INFO”
(or, if there is no “INFO” button on the remote control: “4”, “5”, “6”, “7”, “8”, “9”, “BACK”).
- A message saying “It is now safe to disconnect the USB drive” will appear on the screen.
(The message may appear after a few seconds - if it does not, switch the TV to standby mode for 1 minute before disconnecting the USB drive).
- Disconnect the USB flash drive from the TV set.
- Connect the USB flash drive to a computer and go to the following folder on the USB flash drive:
- Open the “TPVisionDebug” folder.
- Check if the files “python27.dll” and/or “WindowsMergeTool.exe” are available in this folder.
- Delete these files.
- If none of such files is available you can skip this step.
- Share the log files with the Philips TV support team (e.g. reply to the email about an existing open case, providing a hyperlink to download the files from a file sharing service, like WeTransfer, OneDrive, DropBox, GoogleDrive, etc.).
Example of files to share (contents may vary depending on the model, please share all newly created files in the root directory or in the highlighted folders, if they exist):
Note
In case of trouble or doubts regarding sharing the logs, contact the Philips TV support team for further advice.
It is recommended to save all contents of the USB flash drive into a file container (e.g. ZIP file) and share the whole archive. |
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