Hi, Got my 963 a few days ago from Robertsons Online. Box resealed with sellotape, manuals not in plastic bag, batteries for remote rattling around the bottom of the box not sealed in plastic. Hmm, ok, so its been returned by some customer, but since I've returned things before cause I didn't like them I give things like this the benefit of the doubt and seeing as it hasn't got any markings on the player or remote, who cares? Wire it all up, spend *ages* finding out what the actual 'RC6' hack is for the Pronto (why hasn't someone in here actually posted what it actually is? had to use the avsforums), got it PAL ps and MR. I notice on the picture output menu where it should have a choice of PAL/NTSC/Auto I only have PAL/NTSC? I also do not get the firmware version on the bottom of the settings menu where it appears it normally is. Anyway, PAL ps rocks, PQ is very close to the Arcam 88Plus when playing DVDs. One thing I did notice is that the PQ of the players menus is pretty dire! I was thinking I'd bought a really crud player going by the menus until I actually started to play a DVD Oh, and whilst playing round with the Avia DVD I noticed a bug in the DCC operation. On the colour test cards (the ones right after the test cards with the flashing coloured squares you use with the coloured bits of tape to set the COLOUR and HUE) there is a 50% brightness static colour test card and the next one has the bottom half of the test card a lot brighter. If you set the True Life to anything other than Zero, watch the half brightness test card, chapter forwards to the half and full brightness test cards and I got dark blue vertical blobs appearing between the vertical join of (I think) the yellow and the cyan colour boxes in the full brightness half of the test card. Very wierd! So I'm wondering if I have a player with an old firmware version in. And also wondering if because the 'Auto' option is missing on the PAL/NTSC setup screen, if it will always try to convert everything to what I set it to. I don't want it to do that, the TV can happily cope with PAL and NTSC. Anyone else noticed the bug with True Life?