Question Philips 55PUS7303 freezes after 1h of x265 HEVC HDR trough USB/DLNA

As described. Every HDR movie in HEVC x265 coding(large file sizes ranging between 20 and 50GB in size) makes my Philips freeze after 40-50-60min(its random).

After that,TV doesn't want to play any kind of video content via USB or DLNA....giving FORMAT NOT SUPPORTED. Only solution is to pull the electrical plug out and in(reboot).

Is that a normal behavior or i should use my warranty asap?

I've googled a bit and it's a rare occurence on all tv brands. LG,Sony,Samsung,all affected sometimes.
 

Roykster

Novice Member
Unfortunately, I have the same problem on 55PUS7303 for HEVC ×265 HDR files (even not-so-large ones like 10GB in size) playing through USB port. The TV freezes after about 40 minutes and gives the same error as yours. I unplug the TV and reboot it. It does the same thing again after the said time. Honestly, this is very annoying.
 

Julian71

Active Member
Will have to try some bigger x265 files, but x264 works with no issues for me.
I always try to aim for at least 10,000 kbps video bitrate, just wondered if the tv has a maximum safe bitrate for playback in x265 format through usb 2 or 3.
 
Yeah it seems like tv cache/memory getting clogged after some time.

I'll have to try placing PC next to TV and playing same content trough HDMI before buying a looong HDMI to see if it's freeze free.
 

Roykster

Novice Member
Have u tried playing the same file from source trough HDMI? Like PC or Android TV box?
I don't have another medium like a powerful PC to play such files, so I cannot test them through HDMI. Please let me know if you place a PC next to TV and try playing those x265 files through HDMI.
 
I don't have another medium like a powerful PC to play such files, so I cannot test them through HDMI. Please let me know if you place a PC next to TV and try playing those x265 files through HDMI.
Ok,outside source works,but after long personal crusade i found out what's the problem with internal decoding:

Crappy Philips default media player.

Replace it w MX Player,put your HDR x265 behemoth on USB drive,open MX player first,pick a file and enjoy in uninterrupted playback.
 

Tripylsd

Novice Member
I have the same problem on my Philips 50PUS7303/12 and I've solve it using the app Kodi.
Many people had problems with the audio throughput, not being able to have Dolby or DTS streaming in the A/V receiver, but you have to activate it in the Kodi's settings page (from the main menu, not from the movie player menu). I
The problem seems to replicate also in many Sony Android TVs.

I hope it helps
 

mdesign

Novice Member
Ok,outside source works,but after long personal crusade i found out what's the problem with internal decoding:

Crappy Philips default media player.

Replace it w MX Player,put your HDR x265 behemoth on USB drive,open MX player first,pick a file and enjoy in uninterrupted playback.
I have the same issue... 55PUS8503 4K HEVC over DLNA and the stock player is forget-it, VLC is better a bit, but TV still freezes and restarts.

Note for the MX player: Android UI is in 720p only, and as I experienced, MX player plays the content in the same 720p resolution. (check the movie sizing in MX player, if you set to 100% 4K won't fit to your screen because it is only 720p actually)
 
I have the same issue... 55PUS8503 4K HEVC over DLNA and the stock player is forget-it, VLC is better a bit, but TV still freezes and restarts.

Note for the MX player: Android UI is in 720p only, and as I experienced, MX player plays the content in the same 720p resolution. (check the movie sizing in MX player, if you set to 100% 4K won't fit to your screen because it is only 720p actually)
That would mean every streaming service inside/on Android couldn't go above 720p which is a bit insane. Netflix works in 4k,curiosity stream works in 4k,amazon prime,YouTube...and I checked on mx player,movie works in 4k just fine. Hell even the philips basic player is an android app and he couldn't go above 720p following that logic.

Only thing it can't do it stretch the movie to eliminate black bars.

That's the reason why it over excessively zooms into the pic when u try to eliminate them.
 
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mdesign

Novice Member
That would mean every streaming service inside/on Android couldn't go above 720p which is a bit insane. Netflix works in 4k,curiosity stream works in 4k,amazon prime,YouTube...and I checked on mx player,movie works in 4k just fine. Hell even the philips basic player is an android app and he couldn't go above 720p following that logic.

Only thing it can't do it stretch the movie to eliminate black bars.

That's the reason why it over excessively zooms into the pic when u try to eliminate them.
Is there a chance that I have playing that content with SW decoder in MX player and that's why the 4K playback didn't turn in? I'm pretty sure that the 4k movie played in a reduced size. I was surprised also.
However, I will test it again sometime..
 
I dunno but u can check in properties of a file in which resolution it plays. That's a drowback of third party players, can't eliminate black bars. In Phillips Media Player you can. On Android boxes u can too(which are also 720p UI but play videos in their native resolution).


BTW Phillips replied to me on Twitter that they capped max bitrate on 20mbps.
 

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