Philips 55OLED803/12 wrong (stuck to "fill screen") aspect ratio when using TV's player

andreitone

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Hi,

Has anybody noticed that for at least one month (that's when I noticed it) you can't change the aspect ratio to "original" when playing any type of movies with the TV's embedded player? First I have noticed it with an mkv file that is h265 hdr 10bit 4K with 2.4:1 aspect ratio, but then tested with older movies in mpeg 4:3 aspect ratio and even if I choose "original" picture format the picture still fills the whole screen.

What is weird is that the problem was fixed right after I have made the last software update about 1 month ago, but one day later the problem reapeared. The help desk is not at all helping, their reply to me was "use a different media player app"...
 

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