Andy.T
Active Member
Hiya all,
After reading YumYum33's thread here a little while ago I was rather concerned that he'd been told that Panny warranties weren't transferable. i.e. That if the owner of a pj tries to get a warranty repair done, even if he has the original reciept, if his details do not match the original purchasers that they may refuse to do the repair under warranty.
I was so uptight about this I emailed Panasonic's UK customer service people via their website. It took a while (a few weeks) but I got a fairly reassuring reply.
Here's what I sent...
And here's the reply I got...
So according to that as long as someone has the original purchase receipt, warranty repairs should be performed by Panasonic with no problem.
Obviously I'm not having a dig at Yumyum33 here, I can well believe that was what he was told on the phone. But clearly Mr. Right and Mrs. Left Hand within Panasonic's customer service centre need to update themselves on what each other's up to.
In any case I shall be keeping a copy of this e-mail, should I need to beat a Panasonic customer service representative over the head with it at a future date.
After reading YumYum33's thread here a little while ago I was rather concerned that he'd been told that Panny warranties weren't transferable. i.e. That if the owner of a pj tries to get a warranty repair done, even if he has the original reciept, if his details do not match the original purchasers that they may refuse to do the repair under warranty.
I was so uptight about this I emailed Panasonic's UK customer service people via their website. It took a while (a few weeks) but I got a fairly reassuring reply.
Here's what I sent...
Hi there,
I am about to purchase an LCD projector and am considering the PT-AE500 as well as models from other manufacturers. Is your warranty on this transferable,i.e. if I were to sell the projector to someone within the first year and provided them with the original receipt as proof of purchase, would you honour the warranty if they were to encounter a problem? Other manufacturers do allow their warranties to be transferred in this way and it will affect whether I purchase a projector from yourselves or one of your competitors.
Many thanks,
Andy Trump
And here's the reply I got...
Dear Mr Trump,
Thank you for your e-mail enquiry. I am sorry for the uncharacteristic delay in response time.
Providing the owner holds the original purchase receipt, the warranty stands for twelve months regardless. A personal receipt written by yourself would not be proof of purchase in terms of the guarantee.
I trust that the above information will be of assistance to you. However, of course, if you should have any further queries, please do not hesitate to contact us on 08705 357357 or [email protected] and we will endeavour to assist.
Customer Support
So according to that as long as someone has the original purchase receipt, warranty repairs should be performed by Panasonic with no problem.
Obviously I'm not having a dig at Yumyum33 here, I can well believe that was what he was told on the phone. But clearly Mr. Right and Mrs. Left Hand within Panasonic's customer service centre need to update themselves on what each other's up to.
In any case I shall be keeping a copy of this e-mail, should I need to beat a Panasonic customer service representative over the head with it at a future date.