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PC World order woes :(

Discussion in 'Desktop & Laptop Computers Forum' started by Kramer, Jan 9, 2004.

  1. Kramer

    Kramer
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    Placed 2 orders with PC World "on-line". 1st order placed 19th December & the 2nd on Christmas day.

    My credit card was debited on 20th December & 26th December.

    The orders totalled over £300.

    As both orders never changed from "order received", I e-mailed asking about the delay.

    No reply.

    So I e-mailed again.

    No reply.

    & again,

    No reply.

    So last week I called them. The "helpful" chap said they would ship at the end of this week. Guess what? They didn't :(

    So I e-mailed again, referring to the 3 previous e-mails & phone conversation.

    No reply. (see where this is going.....?)

    I've just called again & after 10 minutes on hold, spoke to another "helpful" chap. He said that the 2nd order wouldn't ship for another 10 to 12 working days due to their sale.

    On checking the first order with "head office", he said that wouldn't ship for another 10-14 working days :eek:. Problems with their warehouse he said.

    About the unreturned phone call that was promised & lack of any reply to my 4 e-mails, he said that there is, wait for it, a 10 to 12 day backlog of e-mails. Basically, any e-mail won't be replied to for nearly 3 weeks :eek:

    So they've taken my money (pretty promptly IMO), failed to reply to any of my e-mails, failed to call me back (as promised) & as yet, 3 weeks later, have not delivered any goods.

    At this stage I "think" the orders are cancelled. He went on about contacting head office etc...& at that stage I was just in shock.

    Their homepage exclaims: "sale now on", "hurry, while stocks last" & "Britains biggest computer sale now on".

    Just try buying something from them on-line :D

    Anybody had similiar experiences?

    .....glad I got that off my chest......

    :smoke:
     
  2. dolph

    dolph
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    I think I found your problem ^ ? What were you thinking?
     
  3. wizbongre

    wizbongre
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    Have to agree...

    1st rule of PC shopping - don't buy anything from PC World. Ever.

    I mean it. Don't.
     
  4. Jeff

    Jeff
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    They're OK for a few basics, but I would only buy from the shop, not online. PC World brought the Flyvideo 2000 TV card to the UK, so sometimes they get things right. :)
     
  5. Kramer

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    1st time ever using PC World "on-line". It just suited me at the time, items they had on special, not available here etc..

    I've used practically all the major (& some minor) PC component suppliers in the UK (at least 25 I'd say) & have never encountered 3 week delays to even reply to an e-mail.

    Given his estimates of another 10-14 working days for dispatch of an order placed 19th December, it could be as much as 6 weeks from order to receipt :eek:

    It's just unbelieveable :zonked:
     
  6. TEK

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    I live about 1/2 a mile from one of their superstores and I have to say I'd rather go without than stoop that low and shop there :(
     
  7. Synchronicity

    Synchronicity
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    I was extremely surprised that you ordered from PC World Kramer,you seem like a reasonably intelligent man....

    You should remember that PC World is the same company as Currys,Dixons,et al.Would you buy your av gear from these people?

    I have NEVER met anyone who has had quality dealings with PC World and through my work I hear a huge amount of horror stories:nono:

    Have any forum members had happy encounters with everyones favourite retailer?
     
  8. TEK

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    Not unless it counts when I do go in just to wind the sales people up by asking them real question when pretending to be interested in a system

    "so what is the actual graphics card in here"

    "what speed is the ram and how fast a CPU can I put in it"

    sweaty erm answers while they go look for a manual and I sneek out to knock all the kettles over next door in Currys

    :D
     
  9. mxs

    mxs
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    Hey TEK! you are stealing my favorite pastime m8! :D
     
  10. Jeff

    Jeff
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    Actually PC world has improved a great deal since being part of Dixons, hard to believe but true.
     
  11. Iain Shields

    Iain Shields
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    Quite right, they have now moved up to being mediocre ;)
     
  12. Ivan8192

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    Well I had a very happy experience with PC World on Monday. A friend dragged me in there and they had a Sony 15" TFT on their 'ex-display specials' shelf, for £99. Offered them £80 and they said yes.

    Ok, Ok, it has one stuck-on red sub-pixel and the power supply was missing (which someone at the store had found out were £95 and out of stock at Sony) but it was only a 12V DC supply. Half an hour after getting home I'd got a nice new monitor on my PC!


    I find you have to be VERY selective. Their prices for storage devices aren't generally very good, unless they have an offer on. Now and again it is worth shopping there, some of the brown-box goods are reasonable value, especially if it's Sunday and you just can't wait to get another 256KB of memory!


    Ivan.
     
  13. mjn

    mjn
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    LOL, and that would be for your calculator?
     
  14. Ivan8192

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    I never said they had a very good range :D
     
  15. TEK

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    LOL - is it DDR though? :)
     
  16. mjn

    mjn
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    who cares when its 256k!!! :)
     

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