Password problem


Wife setup my sons xbox series s today, she said she needed to download a app and it atomically synced to the xbox. Few hours later my boy tried to go back on the xbox and its asking for the password for the Microsoft account linked to my wifes phone but its an old account she doesn’t use now and can’t remember the password. Plus the password recovery isn’t working.
I signed my boy up for some ultimate pass i think it was called at £10.99 a month so how can i make him a new account and keep the unlimited pass on there ?

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