Parcelforce [email protected]!!

Discussion in 'General Chat' started by Mr.D, Aug 28, 2013.

  1. Mr.D

    Mr.D
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    Bought something off ebay.

    Was posted on the 22nd , bank holiday accepted delivery wasn't attempted till 27th.

    So they left it at the post office ...and I now have to go and collect it . Can't book a redelivery as its at the post office and not a parceforce depot. They should have used a post office delivery slip but instead they used a blue parcelforce one which is intended for parcels that they have left at a parcelforce depot which you can get redelivered.

    Can't make it to the post office for opening hours any time this week and I'm on a foreign asignment from Sunday. Its literally 10 minutes away from my house by foot and I can't just cannot get to the damn thing in time.

    Wonderful. Every single time I've had something handled by parcelforce they have messed it up and its always the Romford depot. (do a search on here).

    By choice I have nothing to do with parcelforce but even when its used by other people through no fault of my own I end up getting messed about by them. I think they must be the most useless company in the UK.

    They have a perfect hit rate with me... 100% screw ups.
     
  2. the postman

    the postman
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    parcel force will leave parcels at the nearest POST OFFICE not at a royal mail delivery office they only have blue cards. royal mail posties have the red delivery cards. post office is separate from royal mail.
    as far as i know parcelforce never leave parcels at a royal mail delivery office.
     
  3. Mr.D

    Mr.D
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    The slip says its at the "post office" instead of being taken to a parcelforce "depot". If it was at the depot I could arrange redelivery which is my point.

    The parceforce website mentions explicitly the difference between blue and red slips.

    Now this subject might be of specialist interest to you but all I want is the damn parcel which I've paid for and which parcelforce seem to want to make impossible for me to retrieve.

    If it came down to using parcelforce or nothing I'd deliver a package myself , they are a total joke as a delivery company.
     
  4. RuddyRoad

    RuddyRoad
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    Could a neighbour, friend or relative pick it up for you? Are you really desperate for the package, perhaps you have already thrown your other toys out if the pram :)
     
  5. Mr.D

    Mr.D
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    I will be in India till December from Monday most likely.
    My neighbours work. I will have to go in late and pick it up in the morning. Bloody useless.
     
  6. NorvernRob

    NorvernRob
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    Parcel Force leave parcels at the nearest Post Office because its almost certainly a lot closer than the closest depot.

    In your case it isn't ideal because you can't get to the Post Office even though its very close by, but for most customers it is the better option. You can't please everyone.

    Here's an idea though. When you have parcels coming why not make arrangements for either someone to be in, for it to be left with a neighbour, in a safe place, or just leave a note on the door asking for it to be returned to the depot and not taken to. PO? Drivers aren't psychic and will follow procedure unless asked otherwise.
     
  7. RuddyRoad

    RuddyRoad
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    Maybe he didn't know it would be ParcelForce...
     
  8. RBZ5416

    RBZ5416
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    The problem with many of these courier companies is that they're still stuck firmly in business to business mode. With systems geared to delivering to business addresses where there will almost certainly be someone to accept it. Which is why the provision for failed deliveries are often so poor. The flexibility required for delivering to residential addresses has been largely ignored.

    I really can't fathom why more haven't followed DPD's lead, who for some time have provided the recipient with one hour delivery slots & the option to make alternative arrangements. Received another package from them yesterday & you can now track the driver in real time & get an even more accurate ETA.

    Contrast that with the typical "We'll deliver sometime between 7am & 9pm, we probably won't answer the phone if you call us & if we do, we'll claim to have no means of contacting the driver."
     
  9. m1stergeorge

    m1stergeorge
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    If it's any consolation, I had a ‘delivery' from them last week and because I wasn't home, they took it to a PO that was 6 miles away eventhough I can think of two other POs which were vastly closer to home.
     
  10. 27neth

    27neth
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    At least they are not as bad as some companies who just throw the parcel over your fence :mad:

    John...
     
  11. Mr.D

    Mr.D
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    They took it to probably the least closest post office in the area relative to my house.
     
  12. walleee

    walleee
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    If I was as upset about parcel force as he is, i'd simply make sure before making an order.
     
  13. IronGiant

    IronGiant
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    How many post offices within 10 minutes walking distance do you have ? :eek:

    How fast can you walk? ;)
     
  14. Theydon Bois

    Theydon Bois
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    Yodel? They did that to a book I won on eBay - my 8 foot high back fence. *******.
     
  15. njdbaxter

    njdbaxter
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    you said it was ten minutes walk, which is what, half a mile?

    they only have to deliver it to a local post office, i'd say 1/2 mile is local enough

    maybe that one is more convenient to most people and well as the delivery man due to things such as access, parking, opening hours.

    maybe the nearest one doesn't allow parcelforce to drop off such items
     
  16. IronGiant

    IronGiant
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    Most people would be grateful for two post offices within walking distance :D

    I still don't get why people order stuff to be delivered to their house when they know they won't be there...
     
    Last edited: Sep 15, 2013
  17. njdbaxter

    njdbaxter
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    last 3 things I have had delivered by parcel force I made sure someone was in.

    they sent text night before saying delivery is tomorrow, another text in morning saying delivery would be that day, then another text saying delivery will be in the next 1.5 hours and to make sure someone will be in.

    cant get better service than that.
     
  18. njdbaxter

    njdbaxter
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    I have 6 under a mile, and 19 under 1.9 miles from house

    and a sorting office under a mile
     
  19. IronGiant

    IronGiant
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    Cool !! :thumbsup:
     
  20. pragmatic

    pragmatic
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    Or maybe they could do evening only deliveries for residential addresses, many people wouldn't mind it being a paid extra.

    As for arrange someone to be in, this isn't the 60's where everyone has a housewife or lives with 3 generations of their family. When a business expects paying customers to adapt to its business practices you know it is on its way out. Where the competition is I'm not sure ... maybe I should get off my arse and create one.
     
  21. pragmatic

    pragmatic
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    You can, DPD sends a txt to tell you the day before an estimated 1 hour block and ask you to text back if you would prefer delivery on a selection of other days.

    Tesco delivery lets you select a 1 hour slot, and txt if they are gonna be a tiny bit late. John lewis do a selection of deliveries depending on cost between vague morning/noon/evening to 1 hour slots up to 8/9pm.

    I've never had parcel force send me a txt, but I guess that's up to the guy at the other end including it (or maybe its new).
     
  22. IronGiant

    IronGiant
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    It's not Parcel Force's fault it only delivers in working hours though.

    The problem is with the OP's supplier using them for a domestic delivery. Or the OP for not being in ;).
     
  23. pragmatic

    pragmatic
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    Yes it is! Its hardly the OPs fault they have management that can't adapt to modern usage!

    Considering until fairly recently they were the only accessible company for domestic delivery on the high street ... I don't know any company that was use them for B2B unless they had a large account to get a massive discount, everyone else is cheaper.

    Take all of that and they aren't fit for purpose in the modern world quite frankly. Same applies to other companies still running their business model of pre-internet.
     
  24. Mr Noble

    Mr Noble
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    Parcelforce never heard of them...Parcel Farce on the other hand had a few bad dealings with them.

    Same with ****ty link who managed to lose a fully tracked Xbox 360 somehow :rolleyes:

    I've never had a royal mail parcel go missing but as soon as I start using couriers I have no end of problems.
     
  25. Mr.D

    Mr.D
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    4 closer than the one they left it at.
     
  26. IronGiant

    IronGiant
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    Wow :eek:
     
  27. pragmatic

    pragmatic
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    When it comes to post offices, you certainly are well endowed :devil:
     
  28. Mr.D

    Mr.D
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    Nearest is 2mins walk away : corner shop with a post office in the back. I'm on very good terms with the gentleman who runs it. Very helpful and great for posting stuff on the classifieds or ebay.

    I don't think it was parcelforce but he kept my Shure se530s when they were delivered as we were out and then put a note through the door to tell me. I've posted some expensive watches back and forth and when I tell him its a few grands worth , he keeps it seperate and tells the pickup guy to be mindful of it.

    Even helped me pack things once or twice when I had a tonne of stuff and bought the packaging at the store prior to posting.
     
  29. IronGiant

    IronGiant
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    Have you got your stuff yet?
     
  30. Mr.D

    Mr.D
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    Yes I picked it up myself from a post office I've never been in before that required a car journey to get to. On the day I was flying out of the country so I had a spare couple of hours before travelling.

    My opinion of Arsel Farce has not changed.
     

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