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Panasonics Pixel Policy

Mr Cole

Active Member
I originally posted this around 1 year ago but decided to re-post due to the increasing number of people worried about dodgy pixels on LCD screens. This was emailed to me direct from Panasonic. Unfortunately if you have any other make of screen I'm not sure where you stand regarding dead pixels.

It may be an idea making this a sticky.

The definition of defective pixels is as follows:

Dead pixel - not lit.
Lit pixel - always lit.
Pair defect - adjacent pixels, both defective.
Defects distance – the distance between two defect pixels [5cms].

With pixel problems the screen is compartmentalised into two zones:

Zone B:
This is 25% of the screen from the top, sides and base inwards.

Zone A:
This is in the middle of that zone.

Zone A may have a maximum of 3 single defect red or blue pixels, no
lit pixels [pixel is always lit] and no pair defect pixels [adjacent
2 pixels are both defective].

Zone B may have a maximum of 6 single defect pixels [red, green and
blue], no lit pixels, and no pair defect pixels. Defect distance for
zone B is 5cms.

The screen would therefore need to have equal or more than the
accepted level of defect pixels as outlined above to be considered by
your dealer/retailer as a warranty replacement option.


Standard Member
You said it all in the title there...

That is their policy... if you buy from the UK then if it has a dead pixel you can argue that it is faulty, it is not of merchantable quality, therefore you are entitled to a full refund.

It is at the sellers discretion wether or not they give you a replacement... but you are entitled to a full refund if it is faulty. That is the law.

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