I spoke with a Panasonic tech' today and asked about any policy regarding the above. He emphatically stated Panasonic do have a written policy and this is it: One or more stuck live pixels are unacceptable and warrant a replacement panel. Three red &/or blue dead sub pixels in the inner area are acceptable and do not warrant a new screen as long as they are not bunched less than 5cm's together. However, green dead pixels are unacceptable and deem replacement. Six red or blue dead sub pixels around the outer screen area are acceptable but not closer than 5cm's grouped. Again dead green ones are unacceptable. Pixel life span is not forseeable with any certainty so a extended warranty for those of nervous/prudent disposition - the guy laughed when I asked for lifespan estimate of pixels, (bleeps). Oh and apparently if your panel buzzes, it's to be expected as they all buzz. In his words, "...Your caught between a rock and a hard place here, in that it's either capacitor noise or fan noise. And Panasonic use the retake of power in the unit because it's a basicly a massive capacitor using 300w of power. No fans is quieter and all plasmas make a buzz noise and anyone who tells you differently is lying...If you hang it on the wall it'll add to the buzz...We have extremely high QC levels and all panels made in 2002 are error free". I said, "All panels? No faulty units?" He said, "That's right because the QC is extremely high". The poor guy said he had a number of calls to make as Panasonic had received a lot of calls regarding buzz but he was going to set everyone straight. And the zoom lock on the S-video is the "fault" of "Asian manufacturers, pc's and weird makes like Tag and the like with their DC push for S-video signals..." I said to him it's not exactly good for the consumer who has to buy hoping their video/dvd doesn't have the DC push. The tech said "...Hum. Anything else you'd like to know? Or perhaps you could call your dealer and they can work with us..." So there you have it.