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Panasonicpt-ae100 Bulb Failure At Less Than 400 Hrs

Discussion in 'Projectors, Screens & Video Processors' started by abs, Jan 11, 2005.

  1. abs

    abs
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    my panasonic finanally went pop just before xmas with less than 400 hours clocked up. i rang panasonic customer services and informed them of my predicament and outlined that although the pj was 2 1/2 years old i would not expect the bulb (or psu) to fail so soon. the bloke i spoke to was very sympathetic and said that if the bulb had failed so soon then they would replace foc. he did say however i would have to pay courier charges of £39 and £25 inspection fee totalling £64.

    so i rang panasonic today to see if they had managed to diagnose the fault and i was told it had been repaired and a new bulb installed and it was being returned to me tomorrow....ABSOLUTELY FREE OF CHARGE. :thumbsup: :thumbsup: :D .

    i would say that anyone in a similar situation, ie pj outside warranty with low hours give them a call, excellent customer service.
     
  2. benji_m

    benji_m
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    Lol in stark contrast to Sony who tried to charge us £2000 + VAT :eek: :eek: for replacing a bulb in a PJ 13 months old. (They didn't succeed!)
     
  3. berserkgoose

    berserkgoose
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    Also in stark contrast to my own experience with Panasonic I might add. I have an AE500 with a bulb problem IN warranty and they won't even look at it. Just over 100 Hrs clocked on low power. Pardon my French but they're a bunch of tw@ts
     
  4. Adrenochrome

    Adrenochrome
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    What is the problem you are having?

    Adrenochrome.
     
  5. berserkgoose

    berserkgoose
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    It's the famed brightness fluctuation mate.
     
  6. Adrenochrome

    Adrenochrome
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    Don't despair too much as i had my bulb changed free of charge. Admittedly this was after it blew at 500 hours.
    I should be receiving my 500 back any day now after it's second return to Panasonic for the brightness flicker :( I'll let you know if it is cured or not.

    Adrenochrome.
     
  7. berserkgoose

    berserkgoose
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    OK thanks for the info mate. If you let me know if they sort anything with the flicker it would be appreciated. Cheers
     
  8. Adrenochrome

    Adrenochrome
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    Meant to say the AE200 i have as a loaner has less than no flicker so they had better not try to tell me the flicker is a characteristic :nono: :lesson:

    Adrenochrome.
     
  9. abs

    abs
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    got my panny back today, new bulb and power supply. i am now in 2 minds as to whether i sell or upgrade to the ae 700 or sanyo plv-z3? how much can i expect to get for my panny considering the new bulb and power supply, no dead pixels etc in mint condition..any ideas..
     
  10. pez

    pez
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    keep us posted adenochrome, panasonic told me it mine was within operating parameters/factory specs.

    I think they dont understand the problem, im thinking they think we are talking about the panel flicker inherent in lcds (hence them carrying out a Panel voltage adjustment when they had my projector, as well as replacing its bulb - didnt cure the problem.)

    Im going to set it back up again this afternoon, and if my ae500 is still being a pest then im emailing a few magazines and asking them to take a peek.

    Anybody want to appear on watchdog? :D

    pez
     
  11. Adrenochrome

    Adrenochrome
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    I Will let you know when it arrives back.

    If it still flickers i'll be asking Komplett if they can perhaps persuade Panasonic to replace it otherwise i may ask visa to do a chargeback.

    Adrenochrome.
     
  12. Adrenochrome

    Adrenochrome
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    A Happy update for you after discussions with the head of the customer services department Panasonic have graciously decided to send me a brand new AE700 as a replacement for my faulty AE500 :clap: :clap:

    Adrenochrome.
     
  13. benji_m

    benji_m
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    :eek: :eek: :smashin:

    well done!
     
  14. Adrenochrome

    Adrenochrome
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    To be honest Benji i didn't actually do anything.
    I merely pointed out what had happened wrt my pj over the course of 2-3 months.
    Excellent customer service from Panasonic. :thumbsup: :clap:

    Adrenochrome.
     

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