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Panasonic TH42PW6B shutting down and flashing light

Discussion in 'Plasma TVs' started by heywoodg, Dec 3, 2004.

  1. heywoodg

    heywoodg
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    Hello,

    Done a bit of a search and it looks like this is a common problem. My problem is that my TV is just over a year old.

    At the end of the day I suppose it doesn't make a huge difference because of the Sale and Supply of Goods Act, but just makes things more of a hassle.

    Has anyone had much luck getting a TV repaired? Can I expect Panasonic to co-operate or shall I prepare to take either them of my credit card company to the small claims court?

    Cheers
     
  2. hornydragon

    hornydragon
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    its out of warranty and its probably a PSU fault PAY the BILL get it repaired £200 maximum repair cost i think court or credit card wont pay out on it as it is a reasonable repair cost... if unit was scrap you would possibly have a claim....
     
  3. heywoodg

    heywoodg
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    £200 doesn't sound too bad, but I almost tempted to insist they pay it out of principle. A nearly £3k TV should last a little longer than 13 months...
     
  4. heywoodg

    heywoodg
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    Thanks for the reply as well BTW...
     
  5. hornydragon

    hornydragon
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    only a £1500 quid screen now tho..........
     
  6. Hodman

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    I would try and get it repaired at their cost.
    Contact Panasonic directly if necessary.

    12 months lifespan isn't reasonable on an expensive consumer product according to the recently amended sale of goods act.

    Reasonable lifespan on such products has now been quantified at 24 months.

    I haven't checked/confirmed it myself but we were assured this is now the case by a consultancy firm delivering a negotiating course to our buyers.
     
  7. General Skanky

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    Ditto. Your consumer rights protect you far more than you believe or know.

    You should most definately 'not' be paying.
     
  8. dempsey

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    Panasonic will cover it at 13 months no problems as it's a known issue with this screen, its been done a number of times before.
     
  9. pantages

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    I have a thread running on this subject. Panasonic are the only place who will repair their plasma panels and you need to send or take it to them. They will organise collection and delivery back to you, for £150 plus VAT plus repair costs. If you don't have the original packaging they will send some to you. But as your panel is only just over a year old I would be pushing them for consideration under warranty. Be prepared for a long wait, I am about to go into my fourth week. Panny know of my dissatisfaction, as I said to them, 'It is hardly a £40 14" throw-away, is it?'

    Good luck!

    Dave
     
  10. heywoodg

    heywoodg
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    I am not paying for delivery AND repairs :)

    If they won't fix it, I will take my credit card company to task. They have a duty to provide an item of acceptable quality (under sales of goods act) and going to crap after 13 months with a known fault is not acceptable (regardless of warranty). So since the original seller is in breach of contract (item is not acceptable), the consumer credit act comes into force.

    Since I paid by CC, the credit card company shares the responsibility under section 75 of the consumer credit act, so someone will be footing the bill one way or another (hopefully without me having to drag it through the small claims court).

    As a side note, my DVD player also broke after a few months (the seller has gone bust) and the CC company were very reluctant to play ball until I told them I was talking them to court, then they coughed up. So sometimes you just need to play a little rough with them before they will honour their obligations.
     
  11. pantages

    pantages
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    Surely, if this proves to be a common fault and known about, it should be treated as a product recall with costs of repair down to Panny? Any thoughts on this?
     
  12. heywoodg

    heywoodg
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    Full credit to Panasonic and their service agent. After making my original post on here, I emailed Panasonic on the address in the manual (not even expecting a reply) and lo and behold, I got a reply the next working day saying that they will come ON SITE (depending on post code) to fix it. Even though it is out of warranty...


    Fanstastic.

    They are due week after next (next week isn't good for me), so hopefully there will a happy ending.
     
  13. MAW

    MAW
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    You are not the 1st, they've done this for one of my customers. It's plainly unreasonable for this to happen, and they know it, so no problem
     
  14. hornydragon

    hornydragon
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    good news...........
     

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