Panasonic surround sound not working

Discussion in 'General TV Discussions Forum' started by 1goldwing0, Apr 9, 2016.

  1. 1goldwing0

    1goldwing0
    Standard Member

    Joined:
    Oct 26, 2008
    Messages:
    13
    Products Owned:
    0
    Products Wanted:
    0
    Trophy Points:
    3
    Location:
    durham
    Ratings:
    +2
    Hi guys and girls hope I'm in the right area for this question
    As of yesterday my Panasonic 58ax800 was working fine with my surround sound via
    Panasonic SA-BTT465 home cinema system it then stopped working all I get is the viera feature not available (no idea why )
    I have reset tv and bluray home cinema to default setting and turned off unplugged both for 30 mins removed hdmi before restarting
    Home cinema sound will work if a put a blu Ray In but remote on turns to volume up not surround sound but I can manually turn volume up on player itself
    I'm demented guts please help !!
    Latest software on both items
    Thanks for any help
    Stephen
     
  2. AndyRg4

    AndyRg4
    Active Member

    Joined:
    Mar 29, 2014
    Messages:
    541
    Products Owned:
    0
    Products Wanted:
    0
    Trophy Points:
    28
    Location:
    Plymouth
    Ratings:
    +89
    Check that the Viera link is turned on on both products, then try again. Failing that, try a different HDMI lead as they can fail
     
  3. 1goldwing0

    1goldwing0
    Standard Member

    Joined:
    Oct 26, 2008
    Messages:
    13
    Products Owned:
    0
    Products Wanted:
    0
    Trophy Points:
    3
    Location:
    durham
    Ratings:
    +2
    Thanks for the reply andy
    Viera link is turned on on both items changed hdmi cable too
    It's the viera app that doesn't work saying feature not available I'm at a total loss
    I've got a five year warranty on both items so I might just contact Panasonic as I've tried everything for the last 2 days
    Thanks
     
  4. AndyRg4

    AndyRg4
    Active Member

    Joined:
    Mar 29, 2014
    Messages:
    541
    Products Owned:
    0
    Products Wanted:
    0
    Trophy Points:
    28
    Location:
    Plymouth
    Ratings:
    +89
    Funnily enough, I had the same issue when setting up my sisters Panasonic TV with Sky and an Onkyo amp. Try as I might I could not get the HDMI control and ARC to work (and I install TV's for a living!). Walked away scratching my head and frustrated, especially as the TV worked as is it should with my Sony amp
     
  5. 1goldwing0

    1goldwing0
    Standard Member

    Joined:
    Oct 26, 2008
    Messages:
    13
    Products Owned:
    0
    Products Wanted:
    0
    Trophy Points:
    3
    Location:
    durham
    Ratings:
    +2
    I've had sky Q installed today so I've had everything unplugged including Hamilton leads for a while and it's suddenly found the bluray surround sound but then for some turn to off surround sound goes off as it should
    Turn it back on surround doesn't turn on then when I do it manually surround goes to aux setting or disc therefore surround not working again ?? I've tried every setting on both several times I'm at a total loss
     

Share This Page

Loading...
  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice