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Panasonic Plasma Customer Service

Discussion in 'Panasonic TVs Forum' started by pantages, Dec 2, 2004.

  1. Dec 2, 2004 at 10:10 AM
    pantages, Dec 2, 2004
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    pantages

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    My Panny 50PHW30 panel went into protection mode on 15 November. I have no idea why, it just would not start up. I phoned Panasonic Customer Care, (my panel is now out of warranty - it is just 2 years old), and they arranged for it to be collected on 19 Novemebr. It was booked in at the factory on 22 November. Since then, nothing! I phoned 2 days ago to chase up my job and was told nothing had yet been done and they would speak to the apporpriate dept for me. It will soon be three weeks since the problem occured and I am disappointed that a 'top-end' product costing as much as a small care is not dealt with sooner. Has any other member experience of Panny's plasma customer care service?
     
    pantages, Dec 2, 2004
  2. Dec 2, 2004 at 8:38 PM
    SimonD, Dec 2, 2004
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    SimonD

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    The problem with my Plasma was reported to my dealer on the 5th November, it took them 20 days and much badgering (to the point of sending a recorded letter to the MD) before they would do anything about it and the screen is still within the 2 year warranty I got with it!

    It then took another 5 days after sending it to them before they forwarded it to Panasonic.
    I have been told that the Panasonic repair time is currently around 2 weeks, so I doubt I will get it back before the 17th December!
    6 weeks really isn't acceptable in my books!
     
    SimonD, Dec 2, 2004
  3. Dec 2, 2004 at 9:35 PM
    dempsey, Dec 2, 2004
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    2 weeks?

    Between you and me, its nearer 6 or 7 - sorry!
     
    dempsey, Dec 2, 2004
  4. Dec 2, 2004 at 9:52 PM
    sparkz, Dec 2, 2004
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    sparkz

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    I'm still debating what to do about my soon to arrive (hopefully) TH42PHD7 with regards to warranties.

    I was considering getting a Panny extended warranty but I'm not so sure now.

    Do you get a loan unit while yours is in the workshop waiting to be looked at!?

    Mark
     
    sparkz, Dec 2, 2004
  5. Dec 2, 2004 at 9:53 PM
    dempsey, Dec 2, 2004
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    dempsey

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    If you have a PW6 and you're prepared to wait yes, if you have a viera or a PW7 not a chance.
     
    dempsey, Dec 2, 2004
  6. Dec 2, 2004 at 10:07 PM
    SimonD, Dec 2, 2004
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    SimonD

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    Just bear in mind that a warranty is not worth the paper it is written on if you cannot get the company to do anything about it.

    It may be worth considering buying from a major corporation and not the small specialist dealers, you *might* get better service, who knows!
    I will seriously consider the likes of John Lewis next time around!
     
    SimonD, Dec 2, 2004
  7. Dec 2, 2004 at 10:23 PM
    sparkz, Dec 2, 2004
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    sparkz

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    Yes, I can imagine the problem with the shortage of new models but I kinda thought they would at least replace it with something else?

    Regardless of that, that seems like very poor quality of service.

    Mark
     
    sparkz, Dec 2, 2004
  8. Dec 2, 2004 at 11:21 PM
    Nick_UK, Dec 2, 2004
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    Nick_UK

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    From my experience, Panasonic customer relations has never been a strong point.

    Which is why I went for a Hitachi plasma.
     
    Nick_UK, Dec 2, 2004
  9. Dec 3, 2004 at 12:24 PM
    MarkF, Dec 3, 2004
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    I looked into taking out the Panasonic extended warranty, but then noticed that it is fulfilled by Domestic and General.

    I have had a couple of bad experiences with D and G in the past and would not touch them with a barge pole. Unhelpful service, don't call you back, make it difficult for you to get product repaired, etc. :censored:

    I am considering the extended warranty sold by avsales - does anyone have any experience of this warranty?

    MarkF
     
    MarkF, Dec 3, 2004
  10. Dec 3, 2004 at 1:05 PM
    sparkz, Dec 3, 2004
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    sparkz

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    Yes, my one and only experience with trying to get something fixed on an extended warranty was with D&G too. Not too helpful to say the least :suicide:

    Is there such a thing as an extended warranty which provides a quick and reliable service!? I notice even the TADL one says you may have to wait 7-10 days for the unit to be fixed or swapped.

    Mark
     
    sparkz, Dec 3, 2004
  11. Dec 3, 2004 at 2:56 PM
    pantages, Dec 3, 2004
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    pantages

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    I sent another strongly-worded email to Panny this morning and received an instant reply telling me a letter has been sent to me today which includes an estimate for the fixing of my panel. As soon as I give the go-ahead they will fix my panel and return it to me soonest. Let's see what happens, eh?
     
    pantages, Dec 3, 2004
  12. Dec 3, 2004 at 3:02 PM
    hornydragon, Dec 3, 2004
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    hornydragon

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    TADL who AV-sales use are well established and well supported they offer 24hour Hot swap so if it goes wrong you should have a replacement in 24 hours (i assume working hours) so that is much better than Pannys own warranty system Which as far as i know still uses Barron Mcann have a search and they are not the best people for speedy turn around........
     
    hornydragon, Dec 3, 2004
  13. Dec 3, 2004 at 4:17 PM
    Unlight, Dec 3, 2004
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    Unlight

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    What are the contact details for TADL? Cant find them anywhere.
     
    Unlight, Dec 3, 2004
  14. Dec 3, 2004 at 4:44 PM
    Member 6435, Dec 3, 2004
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    Member 6435

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    Member 6435, Dec 3, 2004
  15. Dec 3, 2004 at 5:36 PM
    Unlight, Dec 3, 2004
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    Unlight

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    Thanks Alastair!

    Just want to check if they have sorted out their hot swap for all of us in N.Ireland!
     
    Unlight, Dec 3, 2004
  16. Dec 4, 2004 at 3:17 PM
    pantages, Dec 4, 2004
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    pantages

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    No letter this morning - here's to Monday....
     
    pantages, Dec 4, 2004

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