My Panny 50PHW30 panel went into protection mode on 15 November. I have no idea why, it just would not start up. I phoned Panasonic Customer Care, (my panel is now out of warranty - it is just 2 years old), and they arranged for it to be collected on 19 Novemebr. It was booked in at the factory on 22 November. Since then, nothing! I phoned 2 days ago to chase up my job and was told nothing had yet been done and they would speak to the apporpriate dept for me. It will soon be three weeks since the problem occured and I am disappointed that a 'top-end' product costing as much as a small care is not dealt with sooner. Has any other member experience of Panny's plasma customer care service?