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Here's one for you folks....
I'm having a nightmare getting a wall mount/bracket for my new panny TX32LXD52.
After ringing Panasonic (on line shop) directly for their offical wallmount. I ended up talking to a sales person who didn't have a clue about either sales, product or customer service.
Without wishing to bore the pants of anyone, here is a genuine snap-shot of the conversation:
Me: Hello, i'm looking at your website and i'm interested in purchasing a wall mount for my recently purchased Panasonic TX32LXD52. Please can you advise.
Sales: We have a cabinet available!
Me: Sorry, can I enquire about the wall mount (give product number from their web site).
Sales: We have a wall mount for the lx50 (old style apparently).
Me: Will it fit the new panny TX32LXD52?
Sales: No.
Long pause...
Me: Ok, can you tell me what I need do or what to purchase in order to wall mount my new LCD?
Sales: Have you tried Curry's as they sell wall mounts?
Me: Why would I want to try Curry's?
Sales: Curry's sell Panasonic LCD's.
Me: I believe Curry's sell "a" wall mount for £200. However Im not sure it will fit the new LCD as it has a recess of and 1" 1/2 at the back. All other LCD's appear to be flush. Also, you are selling the correct wall mount for £99.99. Can you help or advise.
Sales: Puts me on hold.
Sales: It appears we have none of the items you have quoted in stock and when they come in they usually sell as a package with a TV.
Me: So you dont sell them separately?
Sales: Not really as those that come into stock are given priority as a package order. (Ouch)
Me: So why are you advertising them as a separate item on your website.
Long pause:
Sales: Have you tried Unicom as they sell Panasonic LCD wall mounts.
Me: (start to laugh) I have never even heard of them, however If you give me their number I will give them a go. (I surrender).
Sales girl gives me Unicoms direct number... Fingers crossed....
Ring up Unicom, have you got blah blah blah. No. The new Panasonic 500 or lxd52 are not on our books, sorry.....
And here I am.
My LCD still in it's box, with no light at the end of the tunnel.
I'm off to B&Q to get some hard as nails glue....
I'm having a nightmare getting a wall mount/bracket for my new panny TX32LXD52.
After ringing Panasonic (on line shop) directly for their offical wallmount. I ended up talking to a sales person who didn't have a clue about either sales, product or customer service.
Without wishing to bore the pants of anyone, here is a genuine snap-shot of the conversation:
Me: Hello, i'm looking at your website and i'm interested in purchasing a wall mount for my recently purchased Panasonic TX32LXD52. Please can you advise.
Sales: We have a cabinet available!
Me: Sorry, can I enquire about the wall mount (give product number from their web site).
Sales: We have a wall mount for the lx50 (old style apparently).
Me: Will it fit the new panny TX32LXD52?
Sales: No.
Long pause...
Me: Ok, can you tell me what I need do or what to purchase in order to wall mount my new LCD?
Sales: Have you tried Curry's as they sell wall mounts?
Me: Why would I want to try Curry's?
Sales: Curry's sell Panasonic LCD's.
Me: I believe Curry's sell "a" wall mount for £200. However Im not sure it will fit the new LCD as it has a recess of and 1" 1/2 at the back. All other LCD's appear to be flush. Also, you are selling the correct wall mount for £99.99. Can you help or advise.
Sales: Puts me on hold.
Sales: It appears we have none of the items you have quoted in stock and when they come in they usually sell as a package with a TV.
Me: So you dont sell them separately?
Sales: Not really as those that come into stock are given priority as a package order. (Ouch)
Me: So why are you advertising them as a separate item on your website.
Long pause:
Sales: Have you tried Unicom as they sell Panasonic LCD wall mounts.
Me: (start to laugh) I have never even heard of them, however If you give me their number I will give them a go. (I surrender).
Sales girl gives me Unicoms direct number... Fingers crossed....
Ring up Unicom, have you got blah blah blah. No. The new Panasonic 500 or lxd52 are not on our books, sorry.....
And here I am.
My LCD still in it's box, with no light at the end of the tunnel.
I'm off to B&Q to get some hard as nails glue....