rooster_nch
Standard Member
- Joined
- Aug 17, 2005
- Messages
- 49
- Reaction score
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- Points
- 38
I purchased my OLED TV on 31st March 2018, it still has 3 years warranty on it. Noticed whilst watching a program with yellow scenerey that there was a distincy green blur dead centre of the screen. Ran a YouTube Yellow screen test and confirmed that there was a big green blur exactly central in the screen.
TV is not over used, no static images on there, screen saver is enabled so is the pixel orbiter function. I have contacted Panasonic and they simplydo not want to know.
They insist its screen burn caused by me watching a static image. Ive tried again and again and even posted them links to the AV Forum where other people have also had the same problem with LG OLED panels thats been caused not by screen burn but by overheating panel chips in exactly the same location as my screens green blur.
Panasonic though are resolute that its my fault, a flagship TV purchased 2 years ago and now with a green blob central on the screen. Its had normal daily use, no extended periods of gaming or just being left on, if it were then the screensaver would have kicked in anyway.
The TV is not fit for purpose, theres no way a TV that cost £1300 new should have problems like that in 2 years.
Not sure what to do now, I'm not paying out for a new TV and Panasonics attitude and warranty are worthless. Seems a complete fob off by Panasonic to say that a know problem is down to the user just to get out of a warranty repair or replacement.
Even had the Panasonic MD's Correspondant contact me to say their decision is final, its screen burn caused by me and nothing at all to do with them and theres nothing they can or are prepared to do to rectify the situation.
TV is not over used, no static images on there, screen saver is enabled so is the pixel orbiter function. I have contacted Panasonic and they simplydo not want to know.
They insist its screen burn caused by me watching a static image. Ive tried again and again and even posted them links to the AV Forum where other people have also had the same problem with LG OLED panels thats been caused not by screen burn but by overheating panel chips in exactly the same location as my screens green blur.
Panasonic though are resolute that its my fault, a flagship TV purchased 2 years ago and now with a green blob central on the screen. Its had normal daily use, no extended periods of gaming or just being left on, if it were then the screensaver would have kicked in anyway.
The TV is not fit for purpose, theres no way a TV that cost £1300 new should have problems like that in 2 years.
Not sure what to do now, I'm not paying out for a new TV and Panasonics attitude and warranty are worthless. Seems a complete fob off by Panasonic to say that a know problem is down to the user just to get out of a warranty repair or replacement.
Even had the Panasonic MD's Correspondant contact me to say their decision is final, its screen burn caused by me and nothing at all to do with them and theres nothing they can or are prepared to do to rectify the situation.