Panasonic JZ2000 OLED Owners Thread

BarryMcKelvey

Well-known Member
Hi

I've just had todays response from PlayStation Support:

Hi Barry,


Thank you for contacting PlayStation Support regarding your Panasonic TX65JZ2000B

Sorry for the delay in replying.

I’ve now passed your query on to our specialist team for further investigation.

Just so you know, these types of queries can take a few days to investigate, but we'll email you again with more information as soon as we can.

If you need any help in the meantime, just give one of our team a call or email

Thanks,


The PlayStation Support Team

At least they are going to look further into the issue, lets see what happens. As soon as I hear anything, I'll up date you guys as always :)

Barry :)
 

Cryfreman

Active Member
Hmm having weird sound issue, popping etc after I did a TV reset on internal apps. Will have a proper look again tonight !
 

BarryMcKelvey

Well-known Member
Hi

I've just had another response from PlayStation Support:

Hi Barry,

Thank you for contacting PlayStation Support.

Please can you try the following:

- Check if the TV claims to support 4K 120 Hz? If the TV does not support 4K 120Hz the console will not output a 4k 120Hz signal.

- Update the TV to its latest firmware.

- Check the consumer is using the cable included with the PS5 console or an Ultra High-Speed Cable that is rated for 4K 120 Hz output.

- Ensure the PS5 console is directly connected to the TV by HDMI. Connecting the console via a receiver or other piece of intermediary equipment may affect the signal.

- Ensure the PS5 console is connected to an appropriate HDMI port (2.1) on the TV. The consumer should check the TV manual for more information. HDMI 2.1 support may require that you change settings via the TV.

- Set the PS5 Screen and Video > Video Output > Resolution to 2160p.

- Set the PS5 Screen and Video > Video Output > 4K Video Transfer Rate to Auto.

If you still unable to obtain a 120Hz VRR you will need to speak to the manufacturer of your TV for further assistance.

I hope this helps, but if you have any other questions, please contact PlayStation Support, and one of our team will be happy to help.

Thanks,


The PlayStation Support Team

I'd already answered these questions, feels like I've been beating my head against a brick wall, and PlayStation Support are putting the blame on Panasonic. Not s surprise I guess :-(

I did contact Panasonic Support again this morning, they want me to check a few more settings and send them screenshots and videos. I'd asked if they were aware of the issue or heard about it, they said that they hadn't. So those of you that have contacted Panasonic Support, can you chase it up with them again? I'd also linked them to this forum. They want to gather as much information about this issue, so they can look more into it. The more people contact them about this issue, the better :) Also can people post photos of their PlayStation 5 Settings, TV Picture Settings/VRR Settings. The more Panasonic see, the quicker this issue can get resolved, here's hoping :)

Thanks in Advance

Barry :)
 

BarryMcKelvey

Well-known Member
Hi

This is my reply to PlayStation Support:

Hi

I’ve checked my settings on the PS5 console, they are exactly as you’ve advised. I use a High Speed 4K 2.1 HDMI Cable between my TV and the PS5. Both my TV and PS 5 are on the latest firmware version. My TV does indeed support 4K 120Hz VRR, as I get 120Hz VRR on my TV when using my Xbox Series X. I had advised you on this in my last communication with yourselves.

I’ve a question for you, have Sony actually tested the PS5 on a Panasonic JZ Series TV and been able to recreate the same issue?

I have reached out to Panasonic regarding this issue, they are also looking into it, so they can’t confirm or deny that the issue lies with them or Sony.

Other users of the Panasonic JZ2000 Series TV and PS5 are experiencing the same issue, you can read about it hear at this link:


I look forward to your next response.

Kind regards

Barry McKelvey

It will be interesting to see what their next response will be. As always, I'll keep you guys updated.

Barry :)
 

BarryMcKelvey

Well-known Member
Hi

After sending the Panasonic Customer Care Team on Tuesday, Screenshots and a Video of the PS5 VRR issue, I've had an initial response today:

Dear Barry McKelvey,
Thank you for your recent reply.

With reference to your enquiry, we can see that the issue is now being investigated internally. Please rest assured that we will update you as soon as possible with any updates we received.
I trust that the above information will be of assistance to you, however, if
you should have any further queries, please do not hesitate to contact us.

Kind Regards,

Panasonic Customer Care Team

As soon as I hear anything back from Panasonic, I'll update you guys :)

Barry :)
 

BarryMcKelvey

Well-known Member
Hi

This is my quick response back to the Pansonic Customer Care Team:

Good afternoon

Thanks for your response, I’m glad to hear that the issue is now being internally investigated. I’m curious to know, so I can also advise others who have the issue, to find a resolve to the issue will Panasonic have access to a PlayStation 5 for testing purposes, and will Panasonic also reach out to PlayStation Support, so that both companies can work together to find a resolve?

I’ve now made yourselves and PlayStation Support aware of this issue, if you need any further assistance from me, please don’t hesitate to reach out.

Kind regards

Barry McKelvey

For those of you like me have the issue with the JZ Series/PS5 VRR issue, do you think we should create a different thread, solely about this issue? Let me know what yoi guys think :)

Thanks in Advance

Barry :)
 

Barney Gumble

Well-known Member
Hi

This is my quick response back to the Pansonic Customer Care Team:

Good afternoon

Thanks for your response, I’m glad to hear that the issue is now being internally investigated. I’m curious to know, so I can also advise others who have the issue, to find a resolve to the issue will Panasonic have access to a PlayStation 5 for testing purposes, and will Panasonic also reach out to PlayStation Support, so that both companies can work together to find a resolve?

I’ve now made yourselves and PlayStation Support aware of this issue, if you need any further assistance from me, please don’t hesitate to reach out.

Kind regards

Barry McKelvey

For those of you like me have the issue with the JZ Series/PS5 VRR issue, do you think we should create a different thread, solely about this issue? Let me know what yoi guys think :)

Thanks in Advance

Barry :)
Thanks for the update Barry.

I've already asked owners of the next gen consoles and JZ series TVs to post here and point Panasonic to this thread too. Seeing as both consoles have issues with the JZ, it's irrefutable it's anything other than the TV.

I've also had a response from Sony who have asked I send in pictures. I will, of course, but rather suspect they will conclude it isn't the PS5.
 

BarryMcKelvey

Well-known Member
Thanks for the update Barry.

I've already asked owners of the next gen consoles and JZ series TVs to post here and point Panasonic to this thread too. Seeing as both consoles have issues with the JZ, it's irrefutable it's anything other than the TV.

I've also had a response from Sony who have asked I send in pictures. I will, of course, but rather suspect they will conclude it isn't the PS5.
Hi

No worries :) As you can see from my responses from PlayStation, they seem to be pointing the finger at Panasonic.

Hopefully we get a resolve, whoever is to blame soon :)

Barry :)
 

Danzer

Novice Member
Hi all. Hope everyone is doing well. Sorry if this is the wrong thread but I thought I'd ask people who understand the price of a 65 inch Panasonic jz2000 oled. Anyway could someone point me in the direction where I'd get the best price for the tv. I've tried to live with it in my little bedroom but can't. Will say the perfect colours nearly make me want to put up with how close I am to it. Anyway hopefully someone can't point me in the right direction as I've never sold something this expense. Thanks in advance for your help and time. An also sorry if I did something wrong here won't happen again. Have a great one all👍
 

BarryMcKelvey

Well-known Member
Hi

This is Panasonic's response to my message yesterday:

Dear Mr. McKelvey,
Thank you for taking the time to contact us, I hope this email finds you well.
We are sorry to know about the issue you are experiencing when with your TV.
Please be advised that we do not have any confirmed confirmation/ announcements regarding whether Panasonic will have access to a PlayStation 5 for testing purposes, nor regarding both companies will work together to find a solution for this issue. However, we would like to reassure you that we are working on the case to make sure it will be resolved as soon as possible and once we receive a reply from the relevant department, we will keep you updated.
Your understanding and your cooperation are highly appreciated.
Should you have any further queries, please do not hesitate to contact us.
Kind Regards,

Panasonic Customer Care Team

Eyes, Fingers and Toes crossed we do get a fix to this as soon as possible :)

Just out of curiousity, and apologies if this has already been answered, why is VRR called FreeSync Premium when VRR is enabled with the Xbox Series X, and called VRR when it's enabled on the PS5?

Thanks in Advance

Barry :)
 

BarryMcKelvey

Well-known Member
Hi

My latest response from PlayStation Support, they've just repeated their last resoponse to me :-( Looks like they are clearly blaming Panasonic for the issue.

Hi Barry,

Thank you for contacting PlayStation Support.

If you still unable to obtain a 120Hz VRR you will need to speak to the manufacturer of your TV for further assistance.

I hope this helps, but if you have any other questions, please contact PlayStation Support, and one of our team will be happy to help.

Thanks,

The PlayStation Support Team

It's all down to Panasonic now, and having to play the waiting game. Lets hope that it's not a long wait.

Barry :)
 

stephentw

Well-known Member
Hi

This is Panasonic's response to my message yesterday:

Dear Mr. McKelvey,
Thank you for taking the time to contact us, I hope this email finds you well.
We are sorry to know about the issue you are experiencing when with your TV.
Please be advised that we do not have any confirmed confirmation/ announcements regarding whether Panasonic will have access to a PlayStation 5 for testing purposes, nor regarding both companies will work together to find a solution for this issue. However, we would like to reassure you that we are working on the case to make sure it will be resolved as soon as possible and once we receive a reply from the relevant department, we will keep you updated.
Your understanding and your cooperation are highly appreciated.
Should you have any further queries, please do not hesitate to contact us.
Kind Regards,

Panasonic Customer Care Team

Eyes, Fingers and Toes crossed we do get a fix to this as soon as possible :)

Just out of curiousity, and apologies if this has already been answered, why is VRR called FreeSync Premium when VRR is enabled with the Xbox Series X, and called VRR when it's enabled on the PS5?

Thanks in Advance

Barry :)
Because Xbox use AMD Freesync for their VRR and PS5 is using generic VRR.
 

BarryMcKelvey

Well-known Member
Because Xbox use AMD Freesync for their VRR and PS5 is using generic VRR.
Hi

Thanks :) Do Panasonic use Generic VRR? What Chipset do Panasonic use?

Thanks in Advance

Barry :)
 

gubar

Active Member
Hi, currently when watching movies, I run sound from my TV (not one of these TVs :) ) through my small Denon amp via optical or analogue ( depending on source) to a pair of q acoustics 3020. I've never had any other sound system.

How is the onboard sound of the JZ compared to something like that? I understand it has Dolby Atmos on board, but I'm curious, quality wise, how this type of on board sound would compare to my small speakers.

Thanks, g
 

stephentw

Well-known Member
It won't be as good as qacoustics. You'd be better off saving the money and getting the JZ1500 then putting the extra towards more speakers to gradually build up a 5.1 system. The q acoustics 5.1 sets are alright and reasonably priced.
 

yourboylollipop

Active Member
Let’s hope good old Vincent can get to the bottom of this …
 

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WarHog

Member
55JZ2000 now £1,999 at John Lewis and comes with a £100 evoucher.
 

WarHog

Member
Final discount push.

New models go up for pre-order next month.
I came close to buying the 55" from JL with the Panasonic DP-UB820 4K player, but held off for the new models instead. This latest offer would give a £400 saving on that combo.
 

urzal

Standard Member
Hello All

Panasonic in Spain just mentioned me that they will release a new firmware shortly for the VRR issue.

We will have to wait.
 

BarryMcKelvey

Well-known Member
Hi

I've just had a response from Panasonic, I wasn't expecting a response so quickly:

Dear Mr. McKelvey,

Thank you for taking the time to contact us, I hope this email finds you well.
Please accept our sincere apologies for any unintended inconvenience and for the delay.
Kindly note that the case is still under investigation with the factory and we are making follow up on it, regularly, to make sure that it will be finalized and the issue will be resolved as soon as possible. However, there is no information about the investigation status at the moment.
We would like to reassure you that the case is being investigated and we are working on it. Once there is an update, we will keep you updated.
Your understanding and your patience are highly appreciated.
Should you have any further queries, please do not hesitate to contact us.

Kind Regards,

Panasonic Customer Care Team

A bit of a different answer from what you received @Barney Gumble.

Barry :)
 

BarryMcKelvey

Well-known Member
Hello All

Panasonic in Spain just mentioned me that they will release a new firmware shortly for the VRR issue.

We will have to wait.
Hi

Thanks for your update :) Are you able to share your communication with Panasonic Spain with us?

If Panasonic Spain are going to issue a firmware fix shortly, hopefully Panasonic UK will do the same. Now we just sit back, and play the waiting game :-(

Thanks

Barry :)
 

urzal

Standard Member
Hi

Thanks for your update :) Are you able to share your communication with Panasonic Spain with us?

If Panasonic Spain are going to issue a firmware fix shortly, hopefully Panasonic UK will do the same. Now we just sit back, and play the waiting game :-(

Thanks

Barry :)


This is their answer(sorry in Spanish)


Le informamos que hemos tomado nota de su problema y una actualización del software en el futuro resolverá este problema.

Gracias por haber contactado con Panasonic. Quedamos a su disposición por si tuviera alguna nueva consulta.
Atentamente,
Panasonic España
Departamento de Atención al Usuario
********************************************

También puede contactar llamando por teléfono al 902 15 30 60.

(*) número alternativo: 935 500 123

Tenemos mucha información útil, disponible las 24 horas del día, en
Inicio de soporte

Panasonic España, Sucursal de Panasonic Marketing Europe GmbH Calle Caléndula, 93, Edificio G, planta baja, 28109 Alcobendas, Madrid

POLÍTICA DE PRIVACIDAD Panasonic cree firmemente en proteger la privacidad de su información personal. Su nombre y dirección de correo electrónico no serán cedidos a terceros. Para obtener más información, consulte la Política de Privacidad de Panasonic: https://www.panasonic.com/es/politica-de-privacidad.html
 

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