Panasonic JZ OLED Series Owners Thread

[Barney Gumble]

I tested vrr at 4k 120hz for pc and it seems to work fine, with no problems, so the problem has to lie with playstation.Im even using the ps5 cable on my pc.

One problem I cant solve is when I restart/turn off my pc the tv will force restart every single time. I disabled vera link/hdmi link, factory reset twice but still the problem persists, Im assuming its not supposed to do this?

Not necessarily. Sony aren’t using Freesync, they rely on the HDMI 2.1 spec for VRR plus, like the Xbox, the PlayStation is also set to 7.1 uncompressed audio via PCM over HDMI. Set either console at 60HZ = no issue. Set either at 120Hz, both have issues when connected to JZ model Panasonics.

With regard your TV powering down in line with your PC, there must be a device control enabled on the PC responsible.

 

[cineman]

Re the sound, go main menu > sound > speaker selection = home cinema

Scroll down, HDMI audio format = passthrough

If still no sound via your receiver, toggle the eARC option on the TV off/on

If after undertaking these steps you still don't have sound to your receiver, please try a power cycle of everything to re-establish handshakes all round. Turn everything off at the wall in your video chain for ten seconds or so.

If you're using Sky for anything, you're getting the worst possible experience. Where possible, use your TV's built-in apps but, avoid Netflix calibrated mode and Dolby Vision IQ. Neither preset is colour accurate or picture accurate and may contribute to the pink hue you're experiencing due to the use of the ambient sensor, which is engaged by default.

Filmmaker mode for SDR and HDR content for colour and picture accuracy but, be sure to disable the ambient sensor. Dolby vision dark for DV.

I have done all of that, but now almost want to send the darned thing back! In order to get the sound through the amp, I had to change the Panny DP-UB820 over to HDMI 1 (video) and 'Blu-ray Disc' input on the amp (audio). THEN I got TV Audio through the amp. Amazing and quite outstanding Dolby Vision and Atmos! HOWEVER, when wanting to watch a BD, Noticed that the picture would only work through HDMI 2 and the sound through HDMI 1. (Frustrating!) I know I could just use the one HDMI input for both sound and vision, however, Panny says it can do it, so it should! And I wouldn't be surprised if that still didn't work! I suppose it's just that HDMI 2 is the Arc/eArc input? Sky TV works just fine through either. Although the 'fairly new' Sky Q box does need to be reset two or three times a day! Every time I turn it off and then back on again later, it refuses to put a picture up until you turn it off again, when you get one quick flash and that's that! So I have to turn the box off at the wall and then back on again, which is getting rather tedious. Sky tells me that's what I have to do and seem unable to fix the problem, without sending out an engineer! My old system 'mostly' worked for years. I'll try the single input tomorrow (Saturday) in hope that it will work, though I'm sure that I will have to give up my wish for 'proper' sound on the TV apps. That is, unless any of you guys know better?

 

[dan8204]

Not necessarily. Sony aren’t using Freesync, they rely on the HDMI 2.1 spec for VRR plus, like the Xbox, the PlayStation is also set to 7.1 uncompressed audio via PCM over HDMI. Set either console at 60HZ = no issue. Set either at 120Hz, both have issues when connected to JZ model Panasonics.

With regard your TV powering down in line with your PC, there must be a device control enabled on the PC responsible.

Im not using freesync either though, I running gsync on a unsupported freesync monitor, so much like ps5 I too am relying on the hdmi 2.1 spec for vrr I think, so I would hope at least its something that could be resolved on sonys end, I only have 5.1 system though so maybe thats the problem.

 

[stephentw]

So standard VRR at 120 is causing issues for you too? All info seems to point to Panasonic not being able ho achieve 120 and VRR then. For whatever reason.

 

[snooper]

Got this reply off panny ref my text problem. They seem to go through too many processes to answer a simple query.

Thank you for taking the time to contact us, I hope this email finds you well.
We are sorry that we have not been able to provide the answer you were hoping for.
Kindly be advised that we have raised the case to our higher technical team and our products specialists for further investigation and we will update you once we have a reply from their side.

I trust that the above information will be of assistance to you, however, if you should have any further queries, please do not hesitate to contact us.
Kind Regards,

 

[Snowfire]

If someone can send me a direct PM with a full email they want sending to Panasonic with the issues, then I'll forward it onto my mate who works there. Should be able to push this up to someone higher/more relevant then for you all.

 

[BarryMcKelvey]

I tested vrr at 4k 120hz for pc and it seems to work fine, with no problems, so the problem has to lie with playstation.Im even using the ps5 cable on my pc.

One problem I cant solve is when I restart/turn off my pc the tv will force restart every single time. I disabled vera link/hdmi link, factory reset twice but still the problem persists, Im assuming its not supposed to do this?

Hi

VRR at 4K at 120Hz also works with the Xbox Series X when I play the likes of Halo: Infinite, so like you I’d also place the blame with the PlayStation. They deny it though, and are happy to blame Panasonic :-(

Thanks

Barry

 

[Barney Gumble]

I have done all of that, but now almost want to send the darned thing back! In order to get the sound through the amp, I had to change the Panny DP-UB820 over to HDMI 1 (video) and 'Blu-ray Disc' input on the amp (audio). THEN I got TV Audio through the amp. Amazing and quite outstanding Dolby Vision and Atmos! HOWEVER, when wanting to watch a BD, Noticed that the picture would only work through HDMI 2 and the sound through HDMI 1. (Frustrating!) I know I could just use the one HDMI input for both sound and vision, however, Panny says it can do it, so it should! And I wouldn't be surprised if that still didn't work! I suppose it's just that HDMI 2 is the Arc/eArc input? Sky TV works just fine through either. Although the 'fairly new' Sky Q box does need to be reset two or three times a day! Every time I turn it off and then back on again later, it refuses to put a picture up until you turn it off again, when you get one quick flash and that's that! So I have to turn the box off at the wall and then back on again, which is getting rather tedious. Sky tells me that's what I have to do and seem unable to fix the problem, without sending out an engineer! My old system 'mostly' worked for years. I'll try the single input tomorrow (Saturday) in hope that it will work, though I'm sure that I will have to give up my wish for 'proper' sound on the TV apps. That is, unless any of you guys know better?

So, I have some similar gear to yourself.

I have a Panasonic UBP9000, Sky Q, games consoles and an A4A receiver. The receiver hasn't had an update to enable VRR (yet) and so no games console runs via that. I do have the second HDMI audio out on the UHD player connected to the receiver though.

The only issue I have is from time time the audio from the UHD player will come out via eARC, there's obviously conflict there among the devices over which one takes priority. So, I have to manually opt for the correct input on the receiver for sound from the UHD player.

Otherwise, its game console into HDMI 1, receiver into HDMI 2, UHD player into HDMI 3 and Sky Q into HDMI 4. HDMI sound is set to passthrough on the TV.

I don't have any of the issues you describe I'm afraid. All I can suggest, and I assume you've done it already, is turn everything off at the wall, connect it how you want it, presumably similarly to mine, turn it all on and maybe consider resetting everything? It sounds like it's nothing more than a handshake issue somewhere, nothing terminal.

Personally, I'm not afraid of resetting anything and when I have a problem, my first option is always to power cycle everything as HDMI is a finnicky and demanding mistress.

Good luck!

 

[BarryMcKelvey]

If someone can send me a direct PM with a full email they want sending to Panasonic with the issues, then I'll forward it onto my mate who works there. Should be able to push this up to someone higher/more relevant then for you all.

Hi

I’ll send you a PM Thanks for helping to get this issue resolved.

Thanks

Barry

 

[Barney Gumble]

Hi

VRR at 4K at 120Hz also works with the Xbox Series X when I play the likes of Halo: Infinite, so like you I’d also place the blame with the PlayStation. They deny it though, and are happy to blame Panasonic :-(

Thanks

Barry

But you have your Xbox connected to your Yamaha receiver Barry, don't you? And your receiver doesn't have VRR enabled yet. So, you're not seeing or experiencing VRR, it will be locked at 120Hz, on either console, via your Yamaha receiver, and so unlikely to experience the intermittent sound drops.

Connect a console to the TV and it all changes; no 120Hz VRR is unusable when using PCM sound via the Xbox due to intermittent sound drops. And the PS5 doesn't recognise the JZ series as capable of up to 120Hz VRR.

 

[BarryMcKelvey]

But you have your Xbox connected to your Yamaha receiver Barry, don't you? And your receiver doesn't have VRR enabled yet. So, you're not seeing or experiencing VRR, it will be locked at 120Hz, on either console, via your Yamaha receiver, and so unlikely to experience the intermittent sound drops.

Connect a console to the TV and it all changes; no 120Hz VRR is unusable when using PCM sound via the Xbox due to intermittent sound drops. And the PS5 doesn't recognise the JZ series as capable of up to 120Hz VRR.

Hi

Yes my Xbox Series X is connected to my Yamaha RX-A2A.

I was just saying that when my Xbox Series X is connected directly to the TV, VRR 120Hz works as expected, so it should be the same for the PlayStation 5. That’s why I think the PS5 could be the issue. Then again the fault could lie with Panasonic, I don’t really know lol. Regardless who’s at fault, it’s still frustrating lol.

Thanks

Barry

 

[dan8204]

Hi

Yes my Xbox Series X is connected to my Yamaha RX-A2A.

I was just saying that when my Xbox Series X is connected directly to the TV, VRR 120Hz works as expected, so it should be the same for the PlayStation 5. That’s why I think the PS5 could be the issue. Then again the fault could lie with Panasonic, I don’t really know lol. Regardless who’s at fault, it’s still frustrating lol.

Thanks

Barry

Has to be a ps5 issue, I dont have freesync so that is not the cause.

 

[gubar]

Hi snowfire,

Do you think you could let them know about the HDR flickering issue in HDR content on internal apps? Both my sets had in. Other users on here with the same issue. I could send you details.
Thanks

If someone can send me a direct PM with a full email they want sending to Panasonic with the issues, then I'll forward it onto my mate who works there. Should be able to push this up to someone higher/more relevant then for you all.

 

[cineman]

Personally, I'm not afraid of resetting anything and when I have a problem, my first option is always to power cycle everything as HDMI is a finnicky and demanding mistress.

Thanks for that Barney.

I shall get right to it (after gardening chores are done) and hopefully, will be settling down for the usual Saturday night film show with a couple of beers! If not... Well, I shall report back, watch this space!

 

[djstevie]

I get sound dropouts with my Series X with 120hz and vrr on and Dolby selected. Connected straight to HDMI 1 with my Yamaha Yas207 connected to HDMI 2 (earc) . This is on the JZ1000.

 

[Barney Gumble]

Has to be a ps5 issue, I dont have freesync so that is not the cause.

Why? Is your PC also sending PCM/lossless audio over HDMI to the TV? If not then you aren't able to replicate the issue with the not only the PS5, but also the Xbox.

Both console have issue with 120Hz and VRR enabled AS WELL AS multi-channel audio over HDMI. Disable 120Hz and there isn't an issue.

If anyone with a JZ series TV can get the PS5 to work with VRR up to 120Hz Please be kind enough to share your settings for both console and TV.

Similarly, if anyone can get up to 120Hz VRR with either uncompressed audio or Atmos without experiencing intermittent sound drops or picture break up via the Xbox when connected to a JZ series Panasonic TV, please be kind enough to share your settings for console and TV.

 

[Barney Gumble]

Thanks for that Barney.

I shall get right to it (after gardening chores are done) and hopefully, will be settling down for the usual Saturday night film show with a couple of beers! If not... Well, I shall report back, watch this space!

I understand completely your frustration, hence why I try to be of assistance, especially as we have components in common and I don't have the issues you have.

Let us know in due course, fingers crossed.

 

[BarryMcKelvey]

Has to be a ps5 issue, I dont have freesync so that is not the cause.

Hi

If it’s a PlayStation 5 issue, how come the high end 2021 Sony TV’s aren’t effected?

Thanks in Advance

Barry

 

[Thatsnotmynaim]

Hi

If it’s a PlayStation 5 issue, how come the high end 2021 Sony TV’s aren’t effected?

Thanks in Advance

Barry

Not sure if it is or isn’t but if it is the PS5 it may not happen with all TVs as not all TVs have the same HDMI ports or chips. Some TVs seem to have 48gb HDMI ports and some 40gb, it may not be the speed but maybe because they use different chips. Not sure if it’s the PS5 or if it’s just this TV or a few TVs, but it may be due to a combination of source and display which happens with certain combinations but not others. Who knows, but you often get gremlin issues with early release technology that is later fixed with firmware or hardware updates, but until someone accurately and methodically says it’s definitely this it’s all a bit of a pain tbh…

 

[BarryMcKelvey]

Hi

I really hope it’s something that can be fixed with a firmware update. I wouldn’t want to have to buy a new TV a year later, just to get 120Hz VRR on the PlayStation 5.

Thanks

Barry

 

[Barney Gumble]

Not sure if it is or isn’t but if it is the PS5 it may not happen with all TVs as not all TVs have the same HDMI ports or chips. Some TVs seem to have 48gb HDMI ports and some 40gb, it may not be the speed but maybe because they use different chips. Not sure if it’s the PS5 or if it’s just this TV or a few TVs, but it may be due to a combination of source and display which happens with certain combinations but not others. Who knows, but you often get gremlin issues with early release technology that is later fixed with firmware or hardware updates, but until someone accurately and methodically says it’s definitely this it’s all a bit of a pain tbh…

I believe only the LG C9 ever used a full capacity 48Gps HDMI chipset. Happy to be corrected.

That said, the 40Gbps chipsets everybody else has used since, including LG, should be sufficient to carry the video signal and lossless audio the next gen consoles are capable of... and yet there are issues, clearly.

Just another fun day, living with HDMI 2.1.

 

[Barney Gumble]

Hi

I really hope it’s something that can be fixed with a firmware update. I wouldn’t want to have to buy a new TV a year later, just to get 120Hz VRR on the PlayStation 5.

Thanks

Barry

If it can't be corrected via a firmware update Barry, you wouldn't have to purchase a new TV. Panasonic would have to either replace it or give you your money back as the TV has not fulfilled the manufacturers claims of ability.

Of course, if it's the fault of either console manufacturer, the same would apply. However, seeing as owners of LG, Samsung and Sony are not experiencing the same issue, at least not via the PS5, it still points to Panasonic.

 

[stephentw]

Thing is the xbox is only 40Gbps and the PS5 is lower than that so 48Gbps shouldn't be necessary.

 

[Russ 66]

I got my 65” JZ1500 today, £1499, what a bargain.
I don’t game so thankfully the 120 fps stuff doesn’t effect me at all.
I have come from a Panasonic ZT65 which is regarded as one on the best plasmas ever.
The JZ absolutely smokes it, it’s amazing, very, very happy.

 

[BarryMcKelvey]

If it can't be corrected via a firmware update Barry, you wouldn't have to purchase a new TV. Panasonic would have to either replace it or give you your money back as the TV has not fulfilled the manufacturers claims of ability.

Of course, if it's the fault of either console manufacturer, the same would apply. However, seeing as owners of LG, Samsung and Sony are not experiencing the same issue, at least not via the PS5, it still points to Panasonic.

Hi

Thanks for the advice At least thats one less thing that I have to stress or worry about

Just for arguments sake, if it were a Panasonic Hardware Issue, would Panasonic have to replace it with a brand new TV like for like, or a reconditioned TV?

My warranty is with Richer Sounds, would they still have to honour the same?

Thanks in Advance

Barry