Panasonic ex773 guide no longer working

[ClareH]

My mother has one of these and it was working well until just after Christmas. She can't record new programmes as the guide is blank. Her original recordings are still there and watchable but she can't record anything new. I've looked online for solutions but I'm not sure what to recommend. This forum looks really helpful and knowledge so I'm hoping people will be kind enough to make some suggestions. She doesn't want to lose what she's already recorded until she's watched it. Many thanks in advance for any replies.

 

[Gavtech]

Welcome to the forum.

There will be nothing in the guide if the unit is not able to receive channels - for whatever reason that may be... so first check whether any channels are being received ( probably not).

If not, check that the aerial is connected.
Then disconnect the unit from power for a few minutes, then reconnect and do a retune.

 

[ClareH]

Thanks Gavtech. I’ll ask her to try this and let you know.

 

[ClareH]

Hi Gavtech. This worked! Thanks very much for your help!