Panasonic dvd broken, good news

Discussion in 'General Chat' started by valerie, Jul 30, 2012.

  1. valerie

    valerie
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    I have just received excellent help from Gavtech which led to the news that my DVD recorder has a COD (the laser doesn't work!) Have just unearthed the receipt from Richer Sounds to find we paid the extra for supacare, so might get a free repair.....as guarantee has another 12 months to go! Yippee:)
     
  2. rousetafarian

    rousetafarian
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    Which should be in the 'Good customer service' thread surely?
     
  3. valerie

    valerie
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    As a new member I still have to find my way around the site, so my apologies to those concerned if posting was placed in the wrong section!
     
  4. lostinspace

    lostinspace
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    I've always found Richer Sounds excellent, so I wouldn't be surprised if they just swapped it- the cost of repair may make it unfeasible. If so, you may be able to add money and upgrade if you want.
     
  5. Greg Hook

    Greg Hook
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    Not until he has received it, surely?
     
  6. Iccz

    Iccz
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    Also the OP is praising a fellow member for the help they provided, so it's not really customer service :)

    Glad the forums managed to help get you on the way to sorting your troubles valerie.
     
  7. logiciel

    logiciel
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    The usual way to deal with a faulty device is to request from the supplier attention under customer protection legislation. Is there something that makes this particular problem different from that?:confused:
     
  8. Exemplar

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    If its under supercare it will go to an RS repair centre (I believe that there are 2 still?).

    It will go on the test bench and either be fixed and returned or, more likely, you will be given a new, equal or above spec, device.
     
  9. rousetafarian

    rousetafarian
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    Apologies to the OP, Greg and Iccz, I thought Gavtech was a company not an AVF member :blush:. I shouldn't speed read!
     
  10. Dancook

    Dancook
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    I'd like to think they'll tell you DVDs are obsolete and upgrade you to Blu-ray :smashin:

    good luck
     

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