Thank you for your e-mail enquiry.
In response, I am sorry to learn that there are some aspects to the operation of the above unit which have caused you some disappointment.
To explain, Panasonic market a range of product to suit the majority of customers' needs. The decision as to the attributes of those products is based on extensive market research, taking into account the previous feedback received from our customers.
Regrettably, as I am sure you can appreciate, it is not possible to tailor products to suit individual requirements. Similarly, it is not feasible to list within our literature every feature that a unit does not have.
Given this, we would always encourage a customer to ensure that a product entirely suits their needs and will operate to the purpose that they intend, prior to making a purchase.
Unfortunately it is not possible change the number of Timer recordings.
Regrettably, there is no action that can be taken to alter the design of this product to meet with your specific suggestions. However, I will, of course, pass a copy of your letter to our audio visual product marketing department for their interest in future designs.
I am sorry that Panasonic cannot be of assistance to you in your enquiry. However, I trust that, despite these aspects to the product, you may enjoy optimum performance.
With regards to the issue with the local news it is possible to manually tune the recorder so that it picks up the correct frequencies
You can get the correct frequency from the Digital UK web site
Digital UK - Home
Enter your postcode and house name or number click into the box ‘I am in the aerial installation trade and click on GO.
Take a note of the local frequencies that you need.
Then in the tuning menu select MANUAL TUNING
Pages 70 and 71 will give you more details on Manual tuning.
With the Delete issue. If you are not getting the word delete come up this could be a software issue and we would recommend that you reset the DMRHW100. Note if you do this after the manual Tune your will have to retune manually again as the unit will be restored to its original settings and will auto set-up again.
In order to return your unit back to its original shipping conditions, you must do the following:
 Press FUNCTION MENU on your remote control
 Select ‘To Others' and press OK
 Select SETUP and press OK
 Select INITIALIZE and press OK
 Select SHIPPING CONDITION and press OK
 Choose to confirm that you wish to carry out this procedure and press OK
After the shipping condition has completed you will need to turn off and disconnect the unit from the mains for about 5 minutes.
Please note that the Owner ID cannot be reset by carrying out this procedure but all channels and stored information will be lost.
I trust that the above information will be of assistance to you. However, of course, if you should have any further queries, please do not hesitate to contact us by sending an email using this form:
Support - Contact us - e-mail - Panasonic UK & Ireland Please include your ticket reference in the message.
Kind Regards,
Online Support Team
Customer Communications Centre
Panasonic UK, a branch of Panasonic Marketing Europe GmbH