Panasonic DMR-EZ4x Combi Problem with DVD side - and general longevity

NethLyn

Banned
As an ex broadcast engineer, I can vouch for Panasonic equipment, both professional and domestic, generally being better made than Sony equipment. Bite the bullet and change to Panasonic. (I have no connection with either company).

This quote stood out for me from another thread considering the problems my mother is now having with her combi VCR/DVD Recorder. It's a silver Panasonic model so pre-Q3 2008 it's either the DMR-EZ48 or DMR-EZ47EK, whichever one it was, they weren't offering the combi VCR/DVD Recorders in black when my Mum bought hers, so I hope that helps narrow it down. When I'm back at my Mum's I'll edit the right model number in.

What's happened is, although the VCR side of my mother's recorder has no problems, the DVD side, when you insert a DVD it repeats the "power-up" clicking tone 4 times with a half-second break in between, then emits the lower "ejection" tone, and spits out the DVD. Doesn't matter which kind of DVD it is, whether it's a sellthrough, a Rewritable, -/+R/W (though it has rejected more plus than minus recently) or whether it's been finalised or not.

At the start of the year the unit was damaged when someone yanked on the aerial cable outside and it was dragged violently and probably knocked against the skirting and TV stand leg at least twice or three times. That didn't help matters but the playback issues were beginning to show before that incident occured.

After my experience with my DMR-EZ27, I am now left wondering whether Panasonic DVD recorders, much as we love them, are only destined to give you two problem-free years before they need a service, no matter how much or how little they've been used. Compared to my 2000 hours of recording, my Mum has barely scratched 100 hrs' playback from the DVD Drive and not even 100hrs recording (that's if she even owned a 25-pack of rewritables and filled all of them with LP footage- which she doesn't and hasn't) - and now it needs a service, which has been brought forward by a few months due to that damage.

So has anyone had a Panny recorder that's given more than two problem-free years, if you have I'd like to hear from you, otherwise my Mum might be looking at a different brand if she goes for a replacement.
 

Gavtech

Administrator
Surely you have read the many stories here about catastrophic DVD drive failure here.

Panasonic will back these failures irrespective of the warranty position.
 

NethLyn

Banned
Ok cool Gavtech, just as long as they weren't fussy if it was partially caused by criminal damage and the drive is way out of warranty - it wasn't extended. I'll google and look for a direct Panasonic servicing telephone number, but what's the average cost been if the whole drive transport needed changing?
 

Gavtech

Administrator
Ok cool Gavtech, just as long as they weren't fussy if it was partially caused by criminal damage and the drive is way out of warranty - it wasn't extended. I'll google and look for a direct Panasonic servicing telephone number, but what's the average cost been if the whole drive transport needed changing?

See post 4 in this thread.

There should be links you can use along the way.

As the stories there show, the cost of a drive is prohibitive and not economic if you have to bear the cost yourself [ About £200].

If Panasonic will back it then all you have to pay is the cost of the engineers time [ typically £30 to £40]

I doubt the criminal issue has a bearing in terms of cause... and I would not mention that to Panasonic.
If there is obvious damage which an engineer will spot, there may be issues.

But either way it is worth pursuing and investigating... because the premature failure of these drives is not acceptable .. and Panasonic know it.
 

NethLyn

Banned
Many thanks Gav as always, in my personal case I could throw my money away on a new deck every two years but not my Mum who's a pensioner, so even if we find a Panny service centre and they're happy to do this job for the engineer's time, for her I'll look at sourcing something else and extending the warranty next time.

I wasn't expecting 12 and 16 years of practically unbroken service like my two Panny VCRs, but two years of light use (or any use) before a service just isn't good enough for the price.
 

The latest video from AVForums

Podcast: Panasonic JZ2000 Final Thoughts - TV Calibration: Should you? And More...
Subscribe to our YouTube channel
Support AVForums with Patreon

Top Bottom