Panasonic DMR-EH50 tuner failed

herdie

Standard Member
Panasonic DMR-EH50 failed a few days ago; was OK right up to losing the channels.

First symptom: recording looked like a series of freeze frames; no sound
Also, other recordings looked OK picture-wise but again no sound. Nothing wrong with (analogue) signal - TV and video still fine.

Could not manually retune a channel (on an unused entry) - if take the grey background off, to see what is happening, snow is occasionally interrupted by actual pictures where the channels would occur but machine does not lock on and capture it - goes straight past. Goes all the way through the numbers, then back to the start and on again till interrupted at which point it says 'No signal' at the top left of the screen.

Rang dealer (out of guarantee a long while back) for advice; said to ring Panasonic. Did, was put through to customer care who said they couldn't advise anything till I did an auto reset under Tuning menu. Pointed out to them that this would probably lose everything judging from manual tuning response. They insisted, so did what they said and machine then had nothing even semi-tuned and was unable to tune anything, either auto or manual. On auto, it just clocked up the numbers then reported no channels were available.

Rang them back - gave me number of local TV repairers. Rang them, told bring it in for investigation, costing £41, which would come off the bill if went ahead with fix. Had already checked on internet and verified Panasonic now only do DVD recorders with Freeview tuners; no Freeview signal here till analogue switch-off. Reasoned that no one else probably does DVD-Rs with analogue tuners either so took it along, thinking it would probably be £75 or maybe £100 at most. They have now left answerphone to say yes tuner has failed and repair is £152! Should they go ahead and order the part!

Question - is this a reasonable charge? How else could it be repaired for cheaper? (Not up to soldering chips I'm afraid.)

Would go for freesat but am waiting for the hard disk PVR - rang a dealer for that and was told their supplier says that supplies will be tight and probably it won't be obtainable till after Xmas. Also want to carry on using the DVD-R for archiving off old videos, and have quite a lot of stuff still on its hard disk.

Advice gratefully received,

Thanks, Herdie :lease:
 

Gavtech

Administrator
Rang them back - gave me number of local TV repairers. Rang them, told bring it in for investigation, costing £41, which would come off the bill if went ahead with fix. Had already checked on internet and verified Panasonic now only do DVD recorders with Freeview tuners; no Freeview signal here till analogue switch-off. Reasoned that no one else probably does DVD-Rs with analogue tuners either so took it along, thinking it would probably be £75 or maybe £100 at most. They have now left answerphone to say yes tuner has failed and repair is £152! Should they go ahead and order the part!

Question - is this a reasonable charge? How else could it be repaired for cheaper? (Not up to soldering chips I'm afraid.)

Welcome to the forum Herdie.

Reasonable price? That is difficult to assess.
Fair price given the cost of the component? Yes probably.

I think your options are either:

Accept the quote and have the job done. [ My view is it is not worth it. A machine of this vintage could fail terminally soon anyway due to laser ageing]

OR

I would have recommended a company that specialises in tuner reconstruction for £21 plus Vat.... but there are several problems here.
Due to the downturn in servicing they have apparently ceased trading.
However according to their website there is still an engineer providing this service... but you would still have the problem and cost of having the tuner removed to have this done and subsequently replaced.
In case you wish to look into this HERE is detail of the service.

OR

Buy a second hand unit either from the classified section of the forum, or an auction site and either swap the tuners ... or just use the replacement unit as is... unless you can buy a scrap unit that has failed for other reasons... which is quite likely as tuner failure will be uncommon in comparison to failures of components such as the DVD drive.

Good luck.
 

Mooly

Active Member
MCES-- That's a real blast from the past. We used to use them all the time, not just tuner repair but video head retips for odd ball stuff.
Their work was certainly top quality and ( at the time ) very reasonably priced. Usually 48 hrs turnaround too. Stuff's more complex now though, the tuner and system control are intimately linked, which may be a problem.
Nice to hear they are still going though.

Do the latest Sony DVD/HDD have an analogue tuner. My HDR870 does and that's only the "last" model, a few months old. A new Samsung I have SR270M ( Argos -- dont ask, it was "free" replacing a 2.5 year old Panasonic ) also does.
I know Gavtech ( and others ) really rate Pana gear. I worked on Pana stuff a lot ( addmittedly some years ago ) but judging by the frequency of problems on this forum nothings changed.
I wouldn't spend much on a repair, it's just not worth it and, unless you can 100% confirm the tuner really is the problem, you would then have to get someone to remove it and then send it off to MCS. And if there's still a problem ----

My advice is same as Gavtech's -- put the money to new one.
 

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