My PW6 plasma began exhibiting a strange fault after I fitted a component board to it waaaay back in May, my original thread is here:- http://www.avforums.com/frame.html?http://www.avforums.com/forums/member.php?u=16580 I thought you guys might like an update. My Plasma has been with Barron McCann/Panasonic a total of nearly 7 weeks. B McCann had it for 2 weeks (I had a loan unit) said they had fixed it, but they hadn't. After several phonecalls, Panasonic agreed to look at it themselves, this time it was away for nearly 5 weeks! (no loan unit avail. ) After chasing them we were told it did indeed have a fault and a replacement part was ordered. Last thursday it was delivered back to me. The B McCann guys put it back on the wall etc. About an hour later we noticed it wasn't hanging flush to the wall at the bottom. We took it back down and to our dismay found the back left side of the backpanel had been crushed in and there was a large scrach. 2 of the 4 washers/spacers on the main screws were missing and when the wall bracket plates had been attached and tightend it had crushed the back panel. The next day was filled with many phonecalls, B McCann have had to order a new backpanel and spacers. In the meantime I demanded that Panasonic loan me a desktop stand so that I can at least use the screen, this was couried to me that day. The whole thing has been a saga of biblical proportions, I have disovered that most Panasonic staff are generally rude and they NEVER phoneback/ phone when promised. The only good part of the experience has been AV-Sales, they have helped me contact/chase up Panasonic numerous times. A big thanks to Alastair, Ian and Angeline. I cannot rate them highly enough - great customer care.