Hi I am so ****** ! I brought my Panasonic NVGS400 about 6 weeks ago for £1200 (insurance pay out) and have used it for about 12 mins Rec time up untill now! As i am off on hols in 10 days i decided to brush up on how to use it but when it runs for about 10 mins the thing just freezes on me and i cannot turn it off or back on or press any other button come to that! the only way i can turn it off is by removing the Batt! and today i was trying it the screen went all pixlated (mosiac) and again no buttons! So i got in touch with 'jessops' (place i spent £1500) and explained that i havent even taken it out the house and its only had 12mins rec time,and basically i would like a new camcorder because whats this gonna be like in a years time with 20 hours rec time! But all they can offer is it be taken away and fixed, but it can take up to 6-8weeks!The worst bit is they will not lend me another cam for my hols! Any suggestions on how i go about this? Thanks for your help! Ps i have tried resetting the thing but its still the same!