Well my replacement PJ screen arrived from Nexnix today as my first was damaged and not new (scratches on the back had been painted over rather clumsily and it was dented on the front). Guess what, outer packaging was damaged so I asked the delivery guy to wait until I had inspected it. You guessed it; my replacement screen was dented, on the front unfortunately. Rang Nexnix to give them the chance of a price reduction in order to prevent this viscious circle from continuing. However, they did not offer enough so I have sent it back. The only packing these things come in are a 'Toblerone' shaped cardboard case with a little polystyrene at each end. There is no other protection, I suggested to the gentleman I spoke to that my third replacement should have bubblewrap to protect the length of the screen case. I have been witness to the way parcels get treated whilst en-route. I once saw a guy litterally throwing boxes around the back of his van as he searched for my particular parcel. One day I shall have a screen and one without dents....one day....eventually....one day..... EDIT: Lucy from Nexnix rang me today to tell me she was bubble-wrapping another screen for shipment today . Lucy was very understanding with regards to the screens and so hopefully, thanks to bubble wrap, the 3rd one will be fine! 10/10 For Lucy, I have been unlucky but at least Nexnix have responded positively.