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Owl Review

Discussion in 'Projectors, Screens & Video Processors' started by sirp, Oct 9, 2004.

  1. sirp

    sirp
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    i feel it necessary to post this review as i do not feel alone in such matters:

    purchased my OWL 6ft electric othello in JULY 03, mounted SEPT 03
    was really pleased with the screen, hung really flat and seemed really good

    anyway, june this year (after only 350 hours use) i started to get ripples, top left of screen and top right.

    I contacted OWL and notified them of the issue, and was told an engineer would contact me


    2-3 weeks passed and no contact, i even emailed them

    i contacted kenthomecinema (KHC & avsales) who said they would contact them, and did so and an engineer would contact me, but never did!

    contacted KHC again, they sounded surprised and contacted OWL once more..still no contact

    eventually end of JULY arrives and OWL are spoke to..they say that the warranty is now out! yeah right, itsw only out due to them waiting 6 weeks to speak to anyone..so they agree and say they will change screen.

    new screen is sent, they send it when im not in after not even speaking to me.so luckily i arrange re-delivery and get it

    rigged it up, droped screen.its a different model! so i rang up the nice people at OWL and lady says "does it matter to you sir" well yes of course it does!

    contact KHC once more, and say i want it changing..turns out they dont stock the OTHELLO anymore more cus its rubbish and they have changed so many! so why wasnt i told before hand!

    several days pass, after me chasing it up again, they have found me one....so arrange courier of that one. Again, thy send it before asking if i'm in, miss delivery but get it re-arranged.......get it in house..its only EX-DISPLAY!!!

    so they sent me a second hand screen without discussing it with me which was older than my current screen and who knows what condition (cus the casing was scratched and covered in biro marks!!)

    so i ask for refund

    OWL arrange to collect all faulty screens on a Monday morning, so i take time off again..as one screen does not have box so needs them to fetch it

    9 am phone rings, engineer wont be there! great..12:30 phone rings, engineer will be there shortly!

    engineer turns up, collects screens,and puts unboxed one in van at an angle without any box!!!!

    so as you can see, months of hell with OWL VIDEO and i wouldnt touch with a bargepole.

    KHC were great throughout can i point out and can recommend highly..and i am shocked they still use such a company though!

    so, please beware of what i consider to be an awful company..yes i know screens arent produced by them..but considering they know the manufacturers have produced bad screens they should have rectified promptly..not waited for me to go away..and the customer service is absolutely awful.
     
  2. petrolhead

    petrolhead
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    Good post

    And you are not the only one with these problems
     
  3. Messiah

    Messiah
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    Shall we start a club :D
     
  4. petrolhead

    petrolhead
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    Well the bottom of my screen has started to ripple and its only 6 months old.

    Will post pictures
     
  5. Timmy C

    Timmy C
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    By the sounds of it you want to start complaining now before it's out of warranty!
     
  6. petrolhead

    petrolhead
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  7. sirp

    sirp
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    :clap: :clap: :clap:
     
  8. petrolhead

    petrolhead
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    :laugh:
     
  9. nelius

    nelius
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    My screen is only a week and a half old and it already has vertical ripples. It was fine for the first few days. I left it down to get rid of that toxic stink it made when unrolled. Windows were also left slightly open to get rid of the smell. Not sure if this caused the ripples or not. I've contacted the place I bought it, but they are not specialists and probably won't have a clue what I'm on about. I'm going to try and find some solution that I can fix to the back of the screen to give it a bit of tension. Ripples are really distracting on pans.
     
  10. petrolhead

    petrolhead
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    Is the bar at the bottom solid or hollow. If hollow and some round bar inside the hollow tube
     
  11. nelius

    nelius
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    It's hollow. But will adding more weight get rid of vertical ripples? I was under the impression it would need some sort of horizontal strecthing effect to "pull" out vertical ripples.
     
  12. sirp

    sirp
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    send the pile of crap back now! drive it down personally and knock on their office door if they have one, its probably a small shack at the end of someones garden based on their professionalism :)
     
  13. MississippiMan

    MississippiMan
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    .....and if you go to the "Light Fusion has arrived!", and want to consider a excellent performing Fixed screen, I'm sure you will be excited at the prospect. A move is underway to arrainge a special DIY clinic where 5 fortunate souls will take home Light Fusion screens for less than 1/2 the cost in the States.

    In any case, stop over. It's a good read, and the screen shots exhibited there, and on "Light Fusion Questions" should make your eyes.. :eek:
     

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