lumper
Established Member
Has anyone ordered anything from Denon recently?
I want to order my AVR and all my local shops are out of stock, but on Denons site they seem to have them.
So I just wanted to ask a question before I checked out and paid 1400.00 without any confirmation.
Turns out after 15 minutes of waiting on the phone and 15 minutes waiting for the chat, I never did get to a person.
I can just check out and pay and assume things will ship as expected BUT, I dont roll like that.
I need to hear a person tell me yes we have them, they will ship out etc......
So, has anyone been able to get an order in recently or talk to anyone or have any success ordering without talking to anyone from the Denon website?
Thanks for any information.
EDIT:
So , I remembered I had heard about a place in Colorado and I reached out to them, one try in chat, took 2 minutes, they had stock, offered me 100.00 discount and free shipping, no fuss no trouble at all.
Almost felt too good to be true, after spending hours trying to talk to anyone from Denon and Best Buy.
I finally got someone from Best Buy on the phone after a long time, then figured out I MIGHT be able to get one from them shipped from a warehouse to my house direct, but I wont know until I go to my local shop, so lesson learned.
Apparently Covid has hit some companies harder than others, I understand that, BUT to not have any way to talk to a customer with money in their hands who wants to place an order seems short sighted to me.
I wont say who I am buying from so I don't break any rules, if it is not against the rules then Ill gladly share it, as they so far have been refreshingly efficient.
I want to order my AVR and all my local shops are out of stock, but on Denons site they seem to have them.
So I just wanted to ask a question before I checked out and paid 1400.00 without any confirmation.
Turns out after 15 minutes of waiting on the phone and 15 minutes waiting for the chat, I never did get to a person.
I can just check out and pay and assume things will ship as expected BUT, I dont roll like that.
I need to hear a person tell me yes we have them, they will ship out etc......
So, has anyone been able to get an order in recently or talk to anyone or have any success ordering without talking to anyone from the Denon website?
Thanks for any information.
EDIT:
So , I remembered I had heard about a place in Colorado and I reached out to them, one try in chat, took 2 minutes, they had stock, offered me 100.00 discount and free shipping, no fuss no trouble at all.
Almost felt too good to be true, after spending hours trying to talk to anyone from Denon and Best Buy.
I finally got someone from Best Buy on the phone after a long time, then figured out I MIGHT be able to get one from them shipped from a warehouse to my house direct, but I wont know until I go to my local shop, so lesson learned.
Apparently Covid has hit some companies harder than others, I understand that, BUT to not have any way to talk to a customer with money in their hands who wants to place an order seems short sighted to me.
I wont say who I am buying from so I don't break any rules, if it is not against the rules then Ill gladly share it, as they so far have been refreshingly efficient.
Last edited: