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orange to ee swap and go

pittsy46

Active Member
Guys,
Has any one done this?
I was reading on the EE website that all you had to do was take your old phone (for instance galaxy s3) into the store and swap it with a new 4g phone (for instance galaxy s4).
So i reserved an S4 in my local store for pick up on tomorow, i confirmed with the guy i spoke to that there was no handset charge.
I called today to check to see if you still get 2 for 1 cinema tickets with EE and also to confirm there was no charge and the girl i spoke to said there was a £99 charge for the phone and my old S3 value was used to pay up my old orange contract.
I happened to open up the t/c's at the same time whilst browsing and the t/c's state that there is no charge for terminating your old orange contract.
The plan i want is the £36 pm plan (same as i am paying at the moment) and the handset charge for that plan is £179 so i assumed that the £200 or so my S3 is worth was to pay for that.
I am really confused so i spoke to a nice lady at EE and she said i should stick to my guns as because i have reserved the phone i have entered into a contract with them for the amount discussed.
I dont want to pay anything as i am signing up for another 2 years and ain't got £100 spare any way.]
Has any one else had this kind of experience, it seems to me that the shops are just making their own rules??
 

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