Orange handset unlocking question

No-One

Active Member
Hi. I'm not sure if this should be in the iPhone forum or not but since this is more related to unlocking through the provider....

I requested an unlock of my iPhone 4 a week ago today. I gave them the IMEI number, my email address etc and all appeared to go through ok. (no reason why it shouldn't). A week on and there's no £20 unlocking free showing on my account. Should this show up straight away or only after the unlock has been completed with Apple?
 

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