Lyris, normally I wouldn't stand for that kind of service, but I couldn't find the set anywhere on the net or on the high street. Even Panasonic couldn't get their act together on delivery dates. The only thing stopping me cancelling was the price - £2,006 plus wall bracket. Empire actually increased the price while they were still waiting delivery to over £2,200. I'd rather have had the money in my account, but the interest I earned wouldn't have been as high as the money I saved if you see what I mean. Anyway, I can forget the past now to some extent because I am very very happy with the 42pv500. The thing that annoyed me most was the promises of next week... next week... next week... etc, etc, etc..