Onkyo TXNR515 - Headphones won't turn off speakers - WHY?

Discussion in 'AV Receivers & Amplifiers' started by phillbar723, Aug 6, 2018.

  1. phillbar723

    phillbar723
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    I have an Onkyo TXNR515 and for some reason, when I plug in the headphones, the speakers are not disabled. This is so frustrating and I can't work out if I'm doing something wrong, or if the amp has developed a fault.

    I had to disconnect everything recently so I'm wondering if I have made a mistake, however I simply cannot find anything connected incorrectly.

    The speakers are not plugged into zone 2 - the manual does say that zone 2 speakers are not disabled when headphones are connected.

    The headphones seem to work fine. As soon as they are connected to the front of the amp, the headphone indicator light illuminates and sound is heard through them.

    If anyone could help me I'd be hugely grateful.

    Thanks!
     
  2. phillbar723

    phillbar723
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    Just in case anyone else has the same issue, I have been advised by Onkyo support that this should never happen and that the amp has probably developed a fault.

    I'll update this thread with how it goes!
     
  3. phillbar723

    phillbar723
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    Onkyo support forwarded me on to this company here: https://www.dkavs.co.uk/ where Andy told me to try resetting the amp. It worked!

    **Caution - this will clear all settings on the amp**

    You reset this amp by:
    1. Turn it on
    2. Hold the CBL/SAT button
    3. The press the power button

    It should then show the message "Clear" - which it did.

    When I turned it back on again, the headphones would disable the speakers correctly.

    Thought I'd post this here for anyone with the same issue.

    Thanks to Andy from DK AVS Ltd!!!!
     

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