For attention of John Clayton, my case supposed to be resolved I had a phone call Tuesday from a Nick asking me if I'd be happy with a new onkyo Reciever after explaining i want it to have the same bells n whisles on which he reassured me it has and more to which I said yes I'm ok with that. He's told me to come into the shop today Friday 2/6/17/ to pick up new Reciever, baring in mind the shop doesn't open until 12 but staff are in there. I've broken down the loan system got myself ready to go to your Sheffield shop, I phoned up to let them know I'm on my way the guy answers the phone I tell him my name an my business he asks for reference number and yet again not 1 person in that shop has a clue about my case can't tell me a single word about my case, yet again can you give us 10 minutes phone back yet again the vans been but again my item isn't on the van. I live 8 miles from RS if I hadn't phoned what Would they have done, don't tell me to come in Friday it'll be waiting for me when it isn't and they haven't a clue. I'm now told it may come in at 4pm, this is not good customer service at all and I think it's absolutely disgusting that everytime i ring rs Sheffield give them job reference and not a single member of staff has a clue what I'm talking about is this not what you have job reference numbers for. I'm so disgusted I've took time of etcetc to go sort this today as told by nick just call in Friday it'll be here NOT. Now I'm sat twiddling my thumbs Again. I want this sorting asap as it's gone to far now, my faith was restored in richer sounds after the phone call telling me to come into shop today, I'm rapidly loosing all faith in richer sounds now.