One Contract, two phones delivered, own up ??

Discussion in 'Mobile Phones Forum' started by Always-hungry, Jan 9, 2012.

  1. Always-hungry

    Always-hungry
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    Advice please

    Sister ordered a new upgrade on iphone 4s, orange shipped one and a few weeks later they shipped another and the only difference was the delivery note number, the date, order number and everything else was identical, should she own up or keep and sell on ebay ??

    Kind regards
     
  2. Trollslayer

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    Contact them and if they want to get it collected then fine.
    She has no obligation to send it back herself, only to keep it safe (I believe for a certian period but am ont an expert).
    If she doesn't tell them then they may charge her for it later. I don't see how she can sell it without paying for it.
     
  3. kBm

    kBm
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    If i was in her shoes....put the onus on them

    I'd email, let them know about the 2nd handset. Tell them to collect it - arrange a courier to collect after a specific time (after work etc). Then wait.

    You never know, it may get 'lost in the noise' or get collected. Either way its not really wise to sell as you could end up with an invoice for a phone :cool:
     
  4. oddbubble

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    I would wait for them to contact her and ask for it back or bill her for it, but tell her not to open it.

    And if after 6 month or so and she has herd nothing its up to her what she does.
     
    Last edited: Jan 10, 2012
  5. RobM

    RobM
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    Contact them and ask them to collect it, they'll catch up with it eventually.
     
  6. steve1221

    steve1221
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    They will notice in time. Even keeping it for 6 month is pointless because if they can't find it (and they can track it through the delivery system), they'll blacklist it and it won't work any way. . .
     
  7. maf1970

    maf1970
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    Orange's system will show the phone allocated to the customer,sent to the customer and delivery to the customer. After that,as far as they are concerned, it is in the customer's possession. Orange will not blacklist it as it is not lost or stolen.

    The CORRECT thing to do is to inform Orange that she has received a second phone. As everything was identical except order no. and delivery note number then it would suggest this has gone through Orange's system twice. In that case her account will show 2 phones on it but only 1 number. They will eventually catch up with the discrepancy and bill her for the full cost of the phone.
     
  8. s0mojo

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    A while ago I had the same thing happen to me from O2 with the early Sony Xperia, they never said a word and just gave the phone to a friend, I then replaced my own handset for my first Blackberry as the Xperia was a horrible slow phone!
     
  9. Always-hungry

    Always-hungry
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    The only difference was the delivery number, date and order number was the same even though they where five weeks apart, She still has the phone, do you blame her, I offered 200.00 but she's having none of it.
     
  10. GloopyJon

    GloopyJon
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    Look at it from the other angle. If instead of them sending you two, they'd sent you none, what would you expect them to do?

    If you want them to deal fairly with you, you should deal fairly with them.

    I had a similar situation recently. I received an unexpected package from Amazon which turned out to contain a new Kindle which somehow had been delivered to me by mistake. I contacted them and they asked me to send it back, and refunded my postage costs through a gift voucher. Amazon has always been very good in customer service to me in the past and I was happy to return the favour.
     
  11. rojgelf

    rojgelf
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    A few years back my NEC phone broke, I ordered a replacement over the phone, to be sent to my home. After I had ended the call I realised I would be in london all week on work, so I called back cancelled that one and got one ordered to office instead.

    Shortly a courier arrived to collect my old phone and handed me 2 packages, in each was a replacement phone - he'd gone by the time I opened them. When I got back home at end of week there was a note from another courier about a package for me, when collecting it I found another phone!
     
  12. chris

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    So the moral of the story WAS........
    You left us Hanging....!!!!

    As per the OP......
    If its been this long and you have heard nothing, i would say stuff em and use/sell it.
    Its not your fault.
    How many times do you send something back and they tell you it's arrived.....!!!!....Never in my experience.
    If in 3 months time they go searching for it, deny everything.
    Who signed for it...????
    99% of the time you never put a proper signature on a sign it note, so let them prove it was you who signed for it.
    Its their fault, not yours....so screw erm.
     
  13. GloopyJon

    GloopyJon
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    Bloody hell, if that's your general attitude towards doing business with other people then I hope I never have anything to do with you! :eek:

    Try rereading your own post from the other guy's point of view and think how you would feel if someone treated you like that.
     
  14. AllFumbs

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    I'd like to introduce a concept which, clearly, is alien to you: 'honesty'.

    Honestly . . . !


    AF.
     
  15. maf1970

    maf1970
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    :):D:laugh::rotfl:

    :smashin::thumbsup:
     
  16. Exemplar

    Exemplar
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    Hi,

    I had this happen to me about a year ago. I called and arranged a collection.

    Honesty pays...

    Al
     
  17. bobboulby

    bobboulby
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    I can’t believe some of the replies in this thread, of course you should send it back.

    Bob
     
  18. ianwaltbluecity

    ianwaltbluecity
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    Theres a thing called the Unsolicited Goods Act, (I`m not a lawyer so you will need to Google it), but I believe you are meant to tell Orange, they then have a limited time to make arrangements for its collection (usually send you a jiffy bag to send it back at their expense), otherwise it becomes your property.
    I had something similar with a company I ordered books from, and they said the value of the books meant it wasnt worth them asking for these back, and asked me to give the duplicates to a local school or charity of my choice.
     

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