BillRawles
Established Member
- Joined
- Aug 5, 2017
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- 698
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- Location
- Greater London. . .yeah, it's Essex
Manufacturers can say what they like, they have zero involvement in a consumer contract of sale. I would argue there is very little grey area, as we're seeing quite a lot of lately, anybody who is pushing for their entitlements is getting redress before even starting the SCC process. Retailers know full well they're playing silly buggers in the hope that consumers will blindly believe this irrelevant warranty guff and disappear.If you are referring to OLED's and burn in then consumer rights becomes a very grey area as the the manufacturers all clearly state that Burn in is due to owner negligence so that's why people end up having to fight to get a repair or replacement.
Bottom line, a £1000+ item that breaks itself performing its sole purpose inside 5 years is not reasonably durable. The only grey area is the amount of redress the consumer will be awarded.