Thanks, I'll give that a tryI just phoned the UK support number and they create a case and then ask you to send photo's to a whats app number and then wait 2 weeks for them to contact you. The number I used for LG was 0344 847 5454.
Thanks, I'll give that a tryI just phoned the UK support number and they create a case and then ask you to send photo's to a whats app number and then wait 2 weeks for them to contact you. The number I used for LG was 0344 847 5454.
Every time I see this thread pop up, it makes me dread the day I'll have to replace my 46W905. Even though it's now old tech and limited to 1080p, it produces a great image and is a great gaming panel with its low response time.
I certainly would mateHi, all... Finally got an update from LG, they confirmed a panel fault rather than screen burn. But as I am out of the year warranty to replace it is going to cost me £200 (55" E6)... (That includes Courier, Parts & Labour - not sure about the warranty on the replacement).
Now I bought my TV yearly 4 years ago (next week actually) and the retailer included an additional 4 years after the manufacturers warranty through D&G and then an additional 2 years after that through the retailer....
Is it worth me now contacting D&G (as my warranty now rests with them) to try to get this through 'gratis' as part of the warranty?
Hi, all... Finally got an update from LG, they confirmed a panel fault rather than screen burn. But as I am out of the year warranty to replace it is going to cost me £200 (55" E6)... (That includes Courier, Parts & Labour - not sure about the warranty on the replacement).
Now I bought my TV yearly 4 years ago (next week actually) and the retailer included an additional 4 years after the manufacturers warranty through D&G and then an additional 2 years after that through the retailer....
Is it worth me now contacting D&G (as my warranty now rests with them) to try to get this through 'gratis' as part of the warranty?
Hi, all... Finally got an update from LG, they confirmed a panel fault rather than screen burn. But as I am out of the year warranty to replace it is going to cost me £200 (55" E6)... (That includes Courier, Parts & Labour - not sure about the warranty on the replacement).
Now I bought my TV yearly 4 years ago (next week actually) and the retailer included an additional 4 years after the manufacturers warranty through D&G and then an additional 2 years after that through the retailer....
Is it worth me now contacting D&G (as my warranty now rests with them) to try to get this through 'gratis' as part of the warranty?
I've had a reply from LG. Like @Dollydoodah they will replace the panel for £200. I'm thinking, if I go this route I will still have the remaining warranty from JL, and a TV that doesn't make everyone look ill.
I know I should pursue the issue with JL, but is it worth the hassle...?
Have you spoken to JL at all about it? Is it that much hassle? You have proof of fault from LG so that has removed all the hassle as far as I'm concerned.
My only query is whether this LG diagnosis has cost any money. If you don't let them repair, do you have to pay to have it shipped back? If so, then it may be easier/cost effective to let them at it.
Also, I wouldn't be surprised if JL say the warranty if void due to an unauthorised repair or some such. In case of any potential future issue, if the repair is not on their system and they see the unit has been opened/parts changed etc. I can imagine that would be a great excuse for them to save some money.
Ahh I thought LG had the unit already.
Yeah, just talk to JL and to make life easier avoid mention of "burn", just the confirmed panel fault that LG confirmed.
End of the day it's up to you. Easiest solution may be to pay LG £200. As a stubborn git it's not the way I'd go but hey-ho. . .
They will do in your house seeNot really proof of a fault, just that LG are will to replace the panel at a cost as its out of the 1yr warranty.
No LG hasn't sent a tech around.
They haven't mentioned the repair process yet, will they send some round, or will it have to be sent away, etc..
I may go back to JL and see if they will assist with the cost. This was something the escalations hinted at.
I've had a reply from LG. Like @Dollydoodah they will replace the panel for £200. I'm thinking, if I go this route I will still have the remaining warranty from JL, and a TV that doesn't make everyone look ill.
I know I should pursue the issue with JL, but is it worth the hassle...?
Interesting....I have accidental damage cover on house insurance. Does it cover screen burn?
So what kind of policy is Dollydoodah using?